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- Tasks: Deliver top-notch customer service and manage project logistics in a dynamic environment.
- Company: Join a leading construction company that values growth and teamwork.
- Benefits: Enjoy 25 days annual leave, workplace pension, and modern office perks.
- Why this job: Be part of a supportive team and make a real impact on projects.
- Qualifications: 2+ years in customer service, strong communication, and IT skills required.
- Other info: Participate in team events and enjoy a positive work culture.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 to £30,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday - 7.30am to 16.30pm
COMPANY PROFILE
Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment. They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You'll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!
SKILLS REQUIRED
- 2+ years in an office based customer service role
- Excellent communication skills over the phone and email
- Good numeracy skills
- Strong IT skills, excellent working knowledge on Excel
- Full UK licence to get to the location
DESIRABLE SKILLS
- Knowledge / experience in the construction industry
- Sales support experience
- Able to read and understand architect drawings and specifications
- Competent with ERP / CRM systems
- Previous project coordination experience
RESPONSIBILITIES
- Provide excellent customer service and manage calls.
- Process orders, coordinate deliveries, and resolve queries.
- Support customers, sales, and team leader daily.
- Scale floor plans, coordinate designs, and recommend products.
- Manage suppliers, chase orders, and check stock availability.
- Handle invoicing, payments, discrepancies, and emails.
ADDITIONAL INFORMATION
- 25 days annual leave + bank holidays
- Christmas closure
- Workplace pension
- Parking on-site
- Modern offices
- Team events & socials
Customer service in Hatfield employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry or customer service field. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, and think about how your skills can help them succeed. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer service in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any project coordination skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Skills: Don’t forget to mention your IT skills, especially your Excel prowess! If you’ve got experience with ERP or CRM systems, let us know. We love detail-oriented candidates who can manage multiple tasks efficiently.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Smart10Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers or resolved issues in the past. This role is all about providing excellent service, so showcasing your experience will definitely impress.
✨Familiarise Yourself with Project Coordination
Since project coordination is a key part of the job, make sure you understand the basics. Think of examples from your previous roles where you managed tasks or coordinated deliveries. Being able to talk about your organisational skills will show you're proactive and detail-oriented.
✨Show Off Your IT Skills
The company values strong IT skills, especially in Excel. Prepare to discuss your proficiency with spreadsheets and any relevant software you've used. If you can, bring examples of how you've used these tools to improve efficiency or solve problems in your previous roles.
✨Research the Construction Industry
Even if you don't have direct experience in construction, doing some research can help you stand out. Familiarise yourself with common terms and processes in the industry. This shows your enthusiasm for the role and your willingness to learn, which is always a plus!
