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For Companies At a Glance
- Tasks: Manage customer calls, process orders, and coordinate deliveries.
- Company: Join a top construction company that prioritises employee growth and teamwork.
- Benefits: Enjoy a permanent role with a competitive salary and a supportive work environment.
- Why this job: Be part of a dynamic team in a modern office, making a real impact on projects.
- Qualifications: 2+ years in customer service, strong communication, and IT skills required.
- Other info: Full UK driving licence needed; experience in construction is a plus.
The predicted salary is between 24000 - 32000 £ per year.
Salary: £28,000 to £32,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday - 7.30am to 16.30pm
COMPANY PROFILE
Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment. They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You'll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!
SKILLS REQUIRED
- 2+ years in an office based customer service role
- Excellent communication skills over the phone and email
- Good numeracy skills
- Strong IT skills, excellent working knowledge on Excel
- Full UK licence to get to the location
DESIRABLE SKILLS
- Knowledge / experience in the construction industry
- Sales support experience
- Able to read and understand architect drawings and specifications
- Competent with ERP / CRM systems
- Previous project coordination experience
RESPONSIBILITIES
- Provide excellent customer service and manage calls.
- Process orders, coordinate deliveries, and resolve queries.
- Support customers, sales, and team members.
Customer Success Administrator employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Administrator
✨Tip Number 1
Familiarise yourself with the construction industry. Understanding the basics of construction processes and terminology can give you an edge in conversations during interviews, showing your genuine interest in the field.
✨Tip Number 2
Brush up on your project coordination skills. If you have experience managing projects, be ready to discuss specific examples where you successfully coordinated tasks, managed timelines, or resolved issues.
✨Tip Number 3
Highlight your customer service experience. Prepare to share stories that demonstrate your ability to handle customer queries effectively, especially in high-pressure situations, as this role heavily relies on excellent communication.
✨Tip Number 4
Get comfortable with Excel and any relevant ERP/CRM systems. Since strong IT skills are required, consider brushing up on your Excel capabilities and familiarising yourself with common software used in customer success roles.
We think you need these skills to ace Customer Success Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any project coordination roles you've held. Use specific examples that demonstrate your skills in managing materials and arranging deliveries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your attention to detail. Mention how your background aligns with the company's values and the specific requirements of the role.
Highlight Relevant Skills: In your application, emphasise your communication skills, numeracy, and IT proficiency, especially with Excel. If you have experience with ERP or CRM systems, make sure to include that as well.
Show Enthusiasm for the Industry: If you have any knowledge or experience in the construction industry, be sure to mention it. Express your eagerness to contribute to the company’s success and your willingness to learn more about the field.
How to prepare for a job interview at Smart10Ltd
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and how you ensure customer satisfaction.
✨Demonstrate Project Coordination Experience
If you have any experience in project coordination, make sure to discuss it during the interview. Talk about how you managed timelines, coordinated deliveries, or worked with different teams to achieve project goals. This will show that you understand the responsibilities of the role.
✨Familiarise Yourself with the Construction Industry
Even if you don't have direct experience in construction, do some research on the industry. Understanding basic terminology and processes can help you stand out as a candidate who is genuinely interested in the field and ready to learn.
✨Prepare for Technical Questions
Given the emphasis on IT skills and Excel proficiency, be ready to answer questions related to these areas. You might be asked to demonstrate your knowledge of Excel functions or how you would use CRM systems to manage customer interactions effectively.
