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- Tasks: Assist customers via face-to-face, phone, and digital channels to resolve queries.
- Company: Join Smart10, a multi-award-winning recruitment consultancy with a focus on diverse placements.
- Benefits: Enjoy a competitive hourly rate of £12.21 and a Monday to Friday schedule.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a 26-week temporary contract with opportunities for professional development.
Location: Hertford
Hourly rate: £12.21 per hour
Hours: Monday to Friday 8:30am-5pm
Contract: 26 weeks temporary
Overview: As a Customer Services Advisor, you'll handle all first points of contact across face-to-face, telephony, and digital channels. You'll work to resolve customer queries efficiently and professionally, reducing unnecessary follow-ups and helping people access services with ease.
Key Responsibilities:
- Deliver prompt, courteous, and effective front-line services
- Respond to enquiries across service areas including Benefits, Parking, Revenues, and Waste
- Use digital tools (CRM, case management, intranet, web) to support and resolve issues
- Encourage and assist with online self-service options
- Process payments
- Log interactions accurately and ensure proper follow-up or escalation
- Provide visitor support at reception
- Liaise with back-office teams on complex cases
- Support vulnerable residents and uphold safeguarding practices
- Help improve processes and reduce complaint rates through proactive service
Key Skills & Experience:
- Previous customer service experience
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and CRM systems
- Friendly, helpful, and positive - even under pressure
- Experience working with sensitive information and challenging customers
- Professionally presented and reliable
Customer service advisor employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor
✨Tip Number 1
Familiarise yourself with the specific services mentioned in the job description, such as Benefits, Parking, Revenues, and Waste. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in handling challenging customer interactions. Role-playing scenarios with a friend can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Get comfortable using CRM systems and digital tools, as these are crucial for the role. If you have access to any online tutorials or courses, take advantage of them to boost your proficiency.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples from your past experiences where you successfully managed stressful situations. This will highlight your resilience and suitability for the role.
We think you need these skills to ace Customer service advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise your communication skills and any experience with CRM systems, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've handled customer queries in the past and how you can contribute to improving processes.
Highlight Key Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with sensitive information. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smart10Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you resolved issues effectively, as this will demonstrate your ability to handle queries professionally.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Consider role-playing common customer scenarios to showcase your ability to communicate effectively under pressure.
✨Familiarise Yourself with Digital Tools
Brush up on your knowledge of CRM systems and other digital tools mentioned in the job description. Being able to discuss how you've used similar tools in the past will show that you're ready to hit the ground running.
✨Exhibit a Positive Attitude
A friendly and helpful demeanour is essential for a Customer Service Advisor. During the interview, maintain a positive attitude, even when discussing challenging situations, to convey your resilience and commitment to customer satisfaction.
