Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via phone, email, and live chat while ensuring compliance.
- Company: Join a well-established organisation in the online services sector.
- Benefits: Enjoy a competitive salary, hybrid working, and ongoing training.
- Why this job: Make a real difference in customer interactions and develop your career.
- Qualifications: Strong customer service skills; graduates are welcome to apply.
- Other info: Dynamic team environment with excellent career progression opportunities.
Location: St Albans (Office-based during probation, hybrid working available after successful completion)
Salary: £26,000 - £30,000 per annum
Job Type: Full-time, Permanent
Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered.
The Role
This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat. You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally. This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally.
Key Responsibilities
- Handling customer interactions via telephone, email, and live chat
- Reviewing and documenting customer conversations accurately
- Identifying potential risk indicators and escalating where appropriate
- Assessing customer information and supporting internal checks
- Maintaining a high standard of customer service at all times
- Working closely with internal teams to ensure processes are followed correctly
- Ensuring strong attention to detail when reviewing customer data and documentation
The Ideal Candidate
- Comes from a strong customer service background
- Comfortable speaking with customers over the phone, email, and live chat
- Excellent verbal and written communication skills
- High level of attention to detail
- Professional, calm, and confident when dealing with customers
- Able to manage multiple tasks and prioritise effectively
- Graduates are welcome to apply
- Previous experience in regulated or compliance-based environments is beneficial but not essential
Working Hours
This role operates on a shift rota: 11:00am - 7:00pm or 12:00pm - 8:00pm. One weekend shift every two weeks (either Saturday or Sunday).
Benefits
- Competitive salary of £26,000 - £30,000
- Hybrid working available after probation
- Supportive team environment
- Ongoing training and development
- Excellent opportunity for career progression
Thank you for your interest in this vacancy. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
Customer Interaction & Compliance Executive employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Interaction & Compliance Executive
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your customer service experience effectively.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Customer Interaction & Compliance Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Interaction & Compliance Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Highlight Attention to Detail: Given the importance of accuracy in this role, make sure to showcase your attention to detail. Whether it’s through examples from previous jobs or projects, we want to know how you ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Smart10Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to communicate effectively and maintain professionalism.
✨Familiarise Yourself with Compliance
Since this role involves compliance, it’s a good idea to understand the basics of compliance in customer service. Research common compliance issues in the online services sector and be prepared to discuss how you would handle sensitive conversations while ensuring all interactions are documented accurately.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This will reflect your ability to manage customer interactions effectively.
✨Showcase Your Attention to Detail
Attention to detail is crucial for this role. Prepare to give examples of how you've ensured accuracy in your work in the past. Whether it’s documenting customer interactions or reviewing information, highlight your meticulous nature and how it contributes to excellent customer service.
