COMPLIANCE ADMINISTRATOR

Job Title: Compliance & Client On-Boarding Administrator
Salary: £30,000
Location: St Albans
Hours: 9am 5pm, Monday to Friday
Contract: Permanent

Overview

This role supports the business by delivering a consistent, high-quality client experience and ensuring all compliance processes are followed. You will manage file openings/closings for all matters and handle new enquiries for the Property and Private Client teams.

Key Responsibilities

• Complete client onboarding, including ID checks, AML searches, sanctions checks, conflict checks, and data entry.
• Produce and send client care letters and Terms of Service.
• Retrieve existing documents (wills/deeds) where required.
• Open and close electronic/physical files within agreed timescales.
• Maintain accurate client and contact databases.
• Handle new enquiries across multiple channels and complete enquiry forms.
• Respond promptly to internal and external queries.
• Provide administrative support to the Private Client team and wider business.
• Deliver a professional, consistent client experience at all times.

Key Skills & Experience

• Strong attention to detail and ability to work to deadlines.
• Excellent communication and organisational skills.
• Confident discussing ID requirements with clients.
• IT-proficient and comfortable with multiple systems.
• Previous legal admin, secretarial, or office experience essential.
• Experience with practice management systems desirable.
• Understanding of legal compliance processes is an advantage.