Service Desk Administrator in Stevenage

Job Title: Service Controller / Administrator
Location: Stevenage
Hourly Rate: £12.50
Contract: Monday to Friday 9.00 – 5.00 pm, Temp to perm

About the Role

We are currently seeking a motivated and organised Service Controller / Administrator to join our clients expanding team in Stevenage. This is a fast‑paced and varied role, where you\’ll play a key part in ensuring the smooth scheduling of their engineers and maintaining excellent communication with both internal teams and clients.

Key Responsibilities

• Responding to incoming phone calls and emails from clients.
• Logging service requests and scheduling engineers\’ workloads in line with service level agreements (SLAs).
• Planning service, rework, and breakdown jobs efficiently to optimise engineers\’ productivity.
• Liaising daily with clients to provide updates and confirm job requirements.
• Managing and collecting engineers\’ daily work sheets, closing completed jobs, and preparing them for invoicing.
• Coordinating with internal departments to ensure timely dispatch of repair parts and equipment.
• Reviewing job priorities and keeping both engineers and clients updated accordingly.
• Resolving minor technical issues and customer queries promptly and professionally.
• Coordinating customer requests, following up on quotations, and ordering/chasing parts for outstanding jobs.
• Planning and scheduling Preventative Maintenance (PPM) checks, preparing tick sheets, generating reports, and issuing quotations for remedial works.
• Handling renewals of service agreements.

Key Requirements

• Strong communication skills, both written and verbal.
• Highly organised, flexible, and able to thrive in a busy environment.
• Self‑motivated with a keen attention to detail and a strong sense of responsibility.
• Able to work independently and as part of a team.
• Previous experience in a planning/scheduling, customer service, or sales role.
• Proficient with basic computer systems and Microsoft Office.

What We Offer

• Competitive hourly rate of £12.50 per hour.
• On‑the‑job training provided.
• Opportunities for career progression within the company.
• A supportive and collaborative team environment.

If you are looking for a challenging and rewarding role within a growing organisation, we would love to hear from you.