At a Glance
- Tasks: Support clients, manage bookings, and ensure smooth service delivery.
- Company: Dynamic organisation with ambitious growth plans.
- Benefits: Competitive hourly rate, flexible working options, and career development opportunities.
- Other info: Join a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Take ownership of client relationships and make a real impact on customer experience.
- Qualifications: Experience in administration or customer service, excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: Welwyn Garden City
Department: Products & Services
Job Type: Full Time, Monday to Friday - 9.00 am - 5.00 pm, min 1 day from home after training.
Hourly rate: £15.38
Contract: Till May 2027
The Role
As Business Account Executive, you will be responsible for supporting the effective delivery of services to customers while developing strong and trusted relationships with clients. Approximately 55% of the role will involve telephone based communication, so you will need to be confident speaking with customers, delegates and trainers throughout the working day.
Your responsibilities will include:
- Acting as a key day to day contact for customers, delegates and trainers
- Providing administrative and operational support to Account Managers and the wider service delivery team
- Managing bookings and coordinating trainers to ensure services run smoothly
- Responding to incoming calls and emails professionally and within agreed timescales
- Maintaining strong relationships with existing clients and ensuring they receive an excellent level of service
- Proactively identifying opportunities to introduce additional products and services to existing customers
- Supporting Account Managers with client requirements and commercial opportunities
- Preparing invoices and maintaining accurate client and booking information
- Monitoring customer satisfaction and identifying potential issues before they escalate
- Investigating queries and taking ownership of finding appropriate solutions
- Producing regular activity, performance and service delivery reports
- Maintaining accurate data to support forecasting, reporting and client insights
- Working towards agreed KPIs and service standards
- Identifying opportunities to improve processes and increase efficiency
- Supporting the introduction of new systems, processes and tools
- Attending internal meetings, client meetings and events when required
- Identifying and reporting errors or inconsistencies and working collaboratively to resolve them
About You
We are looking for someone who is confident, commercially aware and highly organised, with a genuine passion for delivering excellent customer service.
- At least three years' experience within an administrative role
- Previous experience within customer service, account management, account support or a commercial environment
- Excellent telephone and written communication skills
- The confidence to build strong relationships with clients and internal stakeholders
- A proactive approach with the ability to take ownership and use your initiative
- Excellent organisational and time management skills
- The ability to prioritise a constantly changing workload
- Strong attention to detail and a high level of accuracy
- Good numerical skills and confidence working with data
- Strong Microsoft Office skills, particularly Excel
- The ability to work independently as well as collaboratively within a team
- A resilient and adaptable approach within a fast paced environment
- The confidence to identify additional opportunities with existing customers
Experience using CRM systems or working within a training or service delivery environment would be beneficial.
Why Apply?
This is a fantastic opportunity for someone looking for more than a traditional administration or customer service position. You will have the opportunity to take ownership of client relationships, support key accounts, contribute to commercial growth and play an important role in delivering an excellent customer experience. You will be joining an organisation with a clear purpose and ambitious plans for growth, with the opportunity to develop your experience across account management, customer service and commercial support. If you are proactive, organised and commercially minded, with excellent communication skills and a genuine desire to deliver an outstanding service, we would love to hear from you.
Business Account Executive in Welwyn Garden City employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic team in Watford as a Buyer, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary and the opportunity to enhance your skills in procurement and supplier management, this role offers a meaningful career path in a collaborative environment. The company values strong relationships and provides a platform for you to thrive while contributing to customer satisfaction and business success.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Account Executive in Welwyn Garden City
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart10 Ltd, Trading as SMT Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart10 Ltd, Trading as SMT Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Account Executive in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart10 Ltd, Trading as SMT Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Smart10 Ltd, Trading as SMT Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart10 Ltd, Trading as SMT Recruitment!
How to prepare for a job interview at Smart10 Ltd, Trading as SMT Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
