At a Glance
- Tasks: Coordinate engineers, manage schedules, and provide excellent customer service in a fast-paced environment.
- Company: Established fire protection and security business with over 45 years of experience.
- Benefits: Competitive salary, full-time hours, and the chance to take ownership of your role.
- Other info: Great opportunity for career growth and building relationships with customers and engineers.
- Why this job: Join a dynamic team and make a real impact on operations and customer satisfaction.
- Qualifications: Strong communication skills, organisational abilities, and experience in coordination or customer service.
The predicted salary is between 23850 - 29150 £ per year.
Location: Welwyn Garden City
Hours: Monday to Friday, 8:30am to 5:30pm, 30 mins lunch break
Job Type: Full Time, Permanent
Salary: £26,000 - £27,000 per annum
Are you highly organised, confident communicating with customers and someone who thrives in a busy, fast paced environment? We are recruiting for an Operations Coordinator to join a successful and well established business within the fire protection and security industry. This is a varied and hands on position where you will play a key part in the day to day running of the Operations team. You will be responsible for coordinating engineers, speaking with customers, managing schedules and ensuring jobs are planned as efficiently as possible. Alongside scheduling and customer service, you will also support with stock management, operational administration and reporting, making this a fantastic opportunity for someone who enjoys variety and taking ownership of their workload.
Key Responsibilities
- Pro actively contacting existing customers via telephone and email to arrange and confirm routine servicing, maintenance and call out appointments
- Coordinating and scheduling field engineers using the company's internal job management system
- Planning engineers' diaries geographically to maximise productivity and minimise unnecessary travel
- Providing customers with appointment confirmations, service reminders and general support via telephone and email
- Acting as a key point of contact for engineers and customers throughout the working day
- Managing stock levels and supporting the day to day control of fire safety and security equipment
- Coordinating incoming and outgoing goods and ensuring engineers have the equipment required for scheduled jobs
- Maintaining an organised, safe and efficient stock and warehouse area
- Maintaining accurate records, tasks and notes within the company CRM system
- Producing regular updates and reports relating to scheduling, work progress, stock levels and operational performance
What We're Looking For
- The successful candidate will be a confident communicator with excellent organisational skills and the ability to manage multiple priorities.
- You will ideally have experience within a coordination, scheduling, operations or customer service focused role and be comfortable speaking with customers throughout the day.
- Experience with stock control, inventory management or warehouse processes would be advantageous, alongside good IT skills and confidence using Microsoft Office, Excel, CRM or job management systems.
- Most importantly, you will be proactive, commercially aware, highly organised and someone who genuinely enjoys providing an excellent level of service.
This is an excellent opportunity to join an established Hertfordshire business with over 45 years of industry experience. You will become an integral part of the Operations team in a role where you can take real ownership, build strong relationships with customers and engineers and directly contribute to the efficiency and success of the business. If you are looking for your next opportunity and feel you have the experience and personality to succeed within this role, we would love to hear from you. Apply today for immediate consideration.
Operations Coordinator employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic team in Watford as a Buyer, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary and the opportunity to enhance your skills in procurement and supplier management, this role offers a meaningful career path in a collaborative environment. The company values strong relationships and provides a platform for you to thrive while contributing to customer satisfaction and business success.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
