At a Glance
- Tasks: Assist customers with orders and provide top-notch support via calls, chat, and email.
- Company: Join a well-established business in the electrical wholesales industry with impressive offices.
- Benefits: Earn £12.95 per hour, enjoy 20+ days of annual leave, and free parking.
- Other info: Full training provided; great opportunity for career growth in a friendly team.
- Why this job: Be part of a dynamic team and develop your customer service skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!
Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.
Working Hours: Monday to Friday 8:00am - 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Free Parking available
Salary: £12.95 per hour - salary progression route
Responsibilities will include:
- Inbound & outbound calls to customers and Internal Branches.
- Processing customer's website placed product orders
- Processing internal Branch placed product orders
- Communicating with customers via on-line chat & e-mail communications
- Tracking orders and liaising with all courier networks, dealing with returns
- Problem solving as and when required
- Assisting customers when using business website, placing orders etc. offering support
- General office / customer service duties and administrative tasks
Skills, Knowledge, Qualification & Experience:
- Computer literate
- Previous experience in an office-based Customer Services environment is essential.
- Customer telephone & email experience would be preferred.
- Good communication skills.
- Strong work ethic and able to use own initiative.
- Enjoy working with people and be able to work as part of a busy customer service team.
Full training will be provided internally on our client's own in-house computer systems. Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
Customer Service Executive in Edworth employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic and supportive team at our client's Biggleswade office, where you will play a vital role in the customer service department of a well-established business in the electrical wholesales industry. With a strong focus on employee growth, you will benefit from comprehensive training, a competitive salary with progression opportunities, and a positive work culture that values teamwork and initiative. Enjoy impressive office facilities, free parking, and generous annual leave that increases with your length of service, making this an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Edworth
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love to see enthusiasm and a positive attitude. Be yourself and let your passion for customer service shine through in your conversations.
✨Tip Number 4
Apply through our website for the best chance! We want to see your application directly, so make sure you hit that apply button on our site. It’s the easiest way to get noticed!
We think you need these skills to ace Customer Service Executive in Edworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight any relevant experience you have in customer service, especially in an office environment. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you're the perfect fit for our team and how you can contribute to our customer service success.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Smart10 Ltd, Trading as SMT Recruitment
✨Know the Company
Before your interview, take some time to research the company and its operations. Understand their values, products, and the specific role of a Customer Service Executive within their team. This will help you tailor your answers and show that you're genuinely interested in being part of their business.
✨Practice Common Scenarios
Since this role involves handling a high volume of calls and problem-solving, practice common customer service scenarios. Think about how you would handle difficult customers or resolve issues efficiently. This will prepare you for situational questions during the interview.
✨Showcase Your Communication Skills
Good communication is key in customer service. During the interview, make sure to articulate your thoughts clearly and listen actively. You might even want to share examples of how you've successfully communicated with customers in the past, whether through phone, email, or chat.
✨Demonstrate Enthusiasm and Positivity
Employers love candidates who bring a positive attitude to the table. Show your enthusiasm for the role and the company during the interview. A friendly smile and a can-do attitude can go a long way in making a great impression!
