At a Glance
- Tasks: Assist customers, handle orders, and support daily operations in a dynamic retail environment.
- Company: Join a family-run business with over 50 years in the towing and trailer industry.
- Benefits: Enjoy a competitive salary, company pension, employee discounts, and 20 days holiday.
- Other info: Great opportunity for hands-on work and career growth in a supportive team.
- Why this job: Be part of a growing team and make a real difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 28000 € per year.
Location: Welham Green, Hertfordshire
Salary: 28k
Hours: 8:30am - 5:30pm Monday to Friday, with 30-minute lunch break. Saturdays on a rota basis.
Job Type: Full-time, Permanent
About the Company
Our client is a long-established family-run business with over 50 years of experience within the towing and trailer industry. They specialise in trailers, tow bars, cycle carriers, roof racks, and related accessories, providing excellent customer service and high-quality products to their customers.
Due to continued growth and increased demand, they are looking for a reliable and hands-on Customer Support & Operations Assistant to join their busy team in Welham Green.
The Role
This is a varied customer-facing position involving both customer service and practical operational duties. The successful candidate will work alongside the existing team assisting customers, handling deliveries and orders, and supporting the day-to-day running of the business. The role will involve manual handling and fitting duties, including roof racks, cycle carriers, and trailer-related products.
Key Responsibilities
- Welcoming and assisting customers on site
- Responding to customer enquiries via phone, email, and in person
- Providing product information and support on trailers, roof racks, tow bars, and related accessories
- Assisting with sales and after-sales support
- Seeing trailers in and out from hire and service
- Assisting with fitting roof racks, roof boxes, and cycle carriers
- Checking in deliveries and overseeing website orders
- Supporting the wider team with daily operational duties
- Maintaining excellent customer service standards at all times
Skills & Experience Required
- Previous customer service or sales experience
- Motor trade or automotive industry experience beneficial
- Strong communication and organisational skills
- Good computer skills and ability to manage online orders/systems
- Well presented with a professional manner
- Ability to work independently and as part of a team
- Practical, hands-on approach and comfortable with manual handling duties
- Positive attitude and willingness to learn
Benefits
- Company pension
- Employee discount
- Free on-site parking
- 20 days holiday plus bank holidays
Customer Support & Retail Assistant employer: Smart10 Ltd, Trading as SMT Recruitment
Join a long-established family-run business in Welham Green, Hertfordshire, where you will be part of a dedicated team that values excellent customer service and high-quality products. With over 50 years of experience in the towing and trailer industry, this company offers a supportive work culture, opportunities for personal growth, and benefits such as a company pension, employee discounts, and free on-site parking. Embrace a hands-on role that not only allows you to assist customers but also contributes to the day-to-day operations of a thriving business.
Contact Detail:
Smart10 Ltd, Trading as SMT Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their products and services. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Dress the part! Since this is a customer-facing role, make sure you present yourself well. A smart appearance can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support & Retail Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've handled customer queries and provided support in the past, as this role is all about keeping our customers happy!
Be Practical and Hands-On:Since this role involves manual handling and fitting duties, don’t shy away from mentioning any relevant practical skills or experiences. We love candidates who are comfortable getting their hands dirty and can tackle tasks head-on.
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for. It’ll make your application stand out and show us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Smart10 Ltd, Trading as SMT Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your capability and commitment to excellent service.
✨Prepare for Practical Questions
Given the hands-on nature of the job, expect questions related to manual handling and fitting duties. Brush up on your knowledge of roof racks, cycle carriers, and trailers. Being able to discuss these topics confidently will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
