At a Glance
- Tasks: Assist customers through calls, emails, and online chat while processing orders.
- Company: Join a well-established business in the electrical wholesales industry with impressive offices.
- Benefits: Earn £12.95 per hour, enjoy 20 days annual leave plus bank holidays, and free parking.
- Other info: Full training provided, with opportunities for career progression and a friendly team atmosphere.
- Why this job: Be part of a dynamic team and develop your customer service skills in a supportive environment.
- Qualifications: Previous office-based customer service experience and strong communication skills are essential.
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!
Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.
Working Hours: Monday to Friday 8:00am - 5:30pm
Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period.
Free Parking available
Salary: £12.95 per hour - salary progression route
Responsibilities will include:
- Inbound & outbound calls to customers and Internal Branches.
- Processing customer's website placed product orders.
- Processing internal Branch placed product orders.
- Communicating with customers via on-line chat & e-mail communications.
- Tracking orders and liaising with all courier networks, dealing with returns.
- Problem solving as and when required.
- Assisting customers when using business website, placing orders etc., offering support.
- General office / customer service duties and administrative tasks.
Skills, Knowledge, Qualification & Experience:
- Computer literate.
- Previous experience in an office-based Customer Services environment is essential.
- Customer telephone & email experience would be preferred.
- Good communication skills.
- Strong work ethic and able to use own initiative.
- Enjoy working with people and be able to work as part of a busy customer service team.
Full training will be provided internally on our client's own in-house computer systems. Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
Customer Service Executive employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic and supportive team at our client's Biggleswade office, where you will thrive in a vibrant work culture that values employee growth and development. With competitive benefits including 20 days of annual leave plus bank holidays, free parking, and a clear salary progression route, this is an excellent opportunity for those looking to make a meaningful impact in the electrical wholesales industry. Enjoy working in impressive premises alongside a dedicated team, all while receiving comprehensive training to ensure your success.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound calls, try role-playing with a friend or family member. This will help you feel more confident when handling customer queries during the actual job.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight any relevant experience in customer service, especially in an office environment, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've excelled in customer service before. Remember, we love a positive attitude!
Show Off Your Skills:In your application, don’t forget to mention your computer literacy and any experience with handling inbound calls or online communications. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our exciting team. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Smart10 Ltd, Trading as SMT Recruitment
✨Know the Company
Before your interview, take some time to research the company and its operations. Understand their products, services, and the electrical wholesales industry. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Common Scenarios
Since this role involves handling a high volume of calls and problem-solving, practice common customer service scenarios. Think about how you would handle difficult customers or resolve issues efficiently. This will prepare you for situational questions during the interview.
✨Showcase Your Communication Skills
Good communication is key in customer service. During the interview, make sure to articulate your thoughts clearly and listen actively. You might even want to share examples of how you've successfully communicated with customers in the past.
✨Demonstrate Enthusiasm and Positivity
Employers love candidates who bring a positive attitude to the team. Show your enthusiasm for the role and the company during the interview. A friendly smile and a can-do attitude can go a long way in making a great impression!
