At a Glance
- Tasks: Provide top-notch support to customers via calls, emails, and online chat.
- Company: Join a well-established business with a growing online operation.
- Benefits: Earn £12.95 per hour with full-time hours and a supportive team.
- Other info: Office-based role with Monday to Friday working hours.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Enthusiasm and motivation to deliver excellent customer service.
Location: Biggleswade
Pay Rate: 12.95 per hour
Job Type: Full Time, Permanent
Working Pattern: Office-Based
Hours: Monday to Friday, 8:00am 5:30pm
About the Role
We are looking for a motivated and enthusiastic Customer Service Advisor to join a busy customer service team based in Biggleswade. This is a fantastic opportunity to become part of a growing online operation within a well-established business. As a Customer Service Advisor, you will provide excellent support to customers by managing enquiries, processing online orders, and ensuring a smooth customer experience across telephone, email, and online chat. This is a fully office-based role and is not hybrid.
Key Responsibilities
- Handle inbound and outbound calls from customers and internal branches.
- Process customer orders placed through the company website.
- Process orders received from internal branches.
- Respond to customer enquiries via online chat and email.
- Track customer orders and liaise with courier networks regarding deliveries.
- Assist customers with website navigation and online ordering.
- Carry out general office administration and customer service duties.
Customer Service Advisor employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic team in Brentwood as a Parts Sales Advisor, where your language skills in German or Dutch will be valued in the fast-paced automotive industry. Our company fosters a supportive work culture with opportunities for professional growth, competitive benefits including a company pension and health programme, and a focus on employee wellbeing. Enjoy a casual dress code and participate in engaging company events while making a meaningful impact on customer satisfaction and operational efficiency.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
