At a Glance
- Tasks: Provide professional customer service and support to clients over the phone.
- Company: Join a growing business in Cuffley with a friendly team atmosphere.
- Benefits: Earn £12.75 per hour on weekdays and £15.00 on weekends, plus remote work options.
- Other info: Initial full-time training required, then approximately 17 hours per week.
- Why this job: Perfect for students wanting flexible hours and valuable office experience.
- Qualifications: No extensive experience needed; just bring your communication skills and eagerness to learn.
Part Time | Evening & Weekend Shifts | Ideal Alongside Your Studies
Location: Cuffley, Hertfordshire with home working available following training
Salary: £12.75 per hour weekdays | £15.00 per hour weekends
Hours: Approximately 17 hours per week
Contract: Temporary to Permanent
This would be a perfect opportunity to fit around your studies. If you are a university or college student looking to earn alongside your studies, gain valuable office experience and build your CV, this could be a brilliant opportunity.
We are recruiting for a friendly, confident and organised Customer Service Administrator to join a growing business based in Cuffley, near Potters Bar. Once you have completed your initial training, you will work approximately 17 hours per week across weekday evenings and weekends, making this an ideal opportunity for someone who needs their working hours to fit around university, college or other commitments. You will also benefit from an enhanced £15.00 per hour weekend rate and the opportunity to work from home following successful completion of your training.
Important Training Requirement
To make sure you have all the knowledge and support you need to succeed in the role, you must be available to complete an initial 4 to 6 week full time training programme, Monday to Friday, 8.30am to 4.00pm. Following training, your hours will reduce to approximately 17 hours per week, covering a mixture of weekday evenings and daytime or evening weekend shifts.
What will you be doing?
Working as part of a supportive and friendly team, you will be responsible for providing a professional and compassionate service to customers and end users. Your responsibilities will include:
- Speaking with customers, suppliers and end users over the telephone
- Listening carefully to callers and understanding the support they require
- Analysing information and identifying the appropriate solution for each case
- Handling calls professionally, appropriately and with compassion
- Working within agreed timescales to resolve enquiries
- Keeping the company database accurate and up to date
- Providing a consistently high standard of customer service across all communications
- Working closely with your colleagues to ensure customers receive the right support
What are we looking for?
You do not necessarily need years of office experience. We are looking for someone with the right attitude, communication skills and willingness to learn. You will ideally be:
- Confident and professional when speaking on the telephone
- An excellent verbal and written communicator
- Calm and composed when dealing with unexpected situations
- Organised with the ability to multitask and prioritise
- Comfortable working in a busy environment
- A strong problem solver who enjoys finding solutions
- A team player who is equally comfortable using their own initiative
- Reliable, enthusiastic and keen to develop new skills
Why apply?
This is a fantastic opportunity to earn while you study and gain valuable professional experience at the same time. You will develop transferable skills across customer service, communication, administration, problem solving and coordination, all of which will strengthen your CV and help you build experience for your future career.
If you are looking for a flexible part time opportunity and can commit to the initial full time training period, we would love to hear from you.
Customer Service Administrator in Cuffley employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic team in Brentwood as a Parts Sales Advisor, where your language skills in German or Dutch will be valued in the fast-paced automotive industry. Our company fosters a supportive work culture with opportunities for professional growth, competitive benefits including a company pension and health programme, and a focus on employee wellbeing. Enjoy a casual dress code and participate in engaging company events while making a meaningful impact on customer satisfaction and operational efficiency.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Cuffley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Smart10 Ltd, Trading as SMT Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Smart10 Ltd, Trading as SMT Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator in Cuffley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Smart10 Ltd, Trading as SMT Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Smart10 Ltd, Trading as SMT Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Smart10 Ltd, Trading as SMT Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Smart10 Ltd, Trading as SMT Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Smart10 Ltd, Trading as SMT Recruitment will surely appreciate.
