At a Glance
- Tasks: Coordinate exciting Christmas projects and ensure top-notch customer service.
- Company: Join a thriving horticultural business with a supportive team culture.
- Benefits: Earn £29,000, enjoy hybrid work, 25 days holiday, and free plants!
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a creative team and make Christmas special for clients.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 29000 - 29000 £ per year.
Location: Bishop's Stortford
Salary: £29,000 per annum
Contract Type: 6-month fixed term contract
Working Pattern: Monday – Friday, 9.00-17.00 | Hybrid (1 day working from home)
About the Role
Our client is a successful horticultural business looking for a Customer Coordinator to support their busy Christmas operations. This is an exciting opportunity to join a growing team and play a key role in coordinating seasonal projects, ensuring clients receive an excellent service from initial enquiry through to installation and collection.
You will be responsible for managing customer enquiries, preparing quotations, coordinating subcontractors and ensuring all project information is accurate and up to date. This role would suit someone who is highly organised, customer-focused and enjoys working in a fast-paced, deadline-driven environment.
Key Responsibilities
- Act as the main point of contact for incoming Christmas enquiries from clients and internal teams.
- Prepare and issue accurate quotations and proposals.
- Coordinate subcontractors for Christmas installations across the UK.
- Manage installation schedules, client requirements and project expectations.
- Complete and issue Risk Assessments and Method Statements (RAMS).
- Manage the Christmas inbox, ensuring enquiries are responded to promptly and professionally.
- Handle incoming calls from clients, prospects and subcontractors.
- Maintain accurate records and update internal systems and CRM platforms.
- Coordinate projects involving Christmas trees, wreaths, garlands and bespoke festive displays.
- Liaise with internal teams to ensure projects are delivered smoothly and on time.
- Provide a high level of customer service throughout the project lifecycle.
About You
The successful candidate will have:
- Previous experience within customer service, administration, coordination or project support.
- Excellent organisational skills with the ability to manage multiple tasks and deadlines.
- Strong attention to detail and accuracy.
- Confident communication skills with the ability to build positive relationships with customers, suppliers and colleagues.
- A proactive approach with the ability to take ownership of tasks.
- Strong problem-solving skills and a positive attitude.
- The ability to work well under pressure during busy seasonal periods.
- Experience using Microsoft Office and CRM systems would be beneficial.
What's on Offer
- £29,000 per annum.
- 6-month fixed term contract.
- Hybrid working (1 day per week from home).
- 25 days holiday plus UK Bank Holidays (pro rata).
- Lunch provided when working in the office.
- A friendly and supportive working environment.
- Employee perk of receiving free plants and flowers.
This is a fantastic opportunity for an organised and enthusiastic Customer Coordinator who enjoys managing projects, building relationships and delivering excellent customer service within a creative horticultural business.
Customer Coordinator in Bishops Stortford employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic team in Brentwood as a Parts Sales Advisor, where your language skills in German or Dutch will be valued in the fast-paced automotive industry. Our company fosters a supportive work culture with opportunities for professional growth, competitive benefits including a company pension and health programme, and a focus on employee wellbeing. Enjoy a casual dress code and participate in engaging company events while making a meaningful impact on customer satisfaction and operational efficiency.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Coordinator in Bishops Stortford
✨Get Hands-On in Local Gardens
Dive into volunteer work at local gardens or community farms. This not only gives you practical experience but also helps you build connections in the horticulture community. You'd be surprised at how many temporary roles pop up through local networks!
✨Visit Local Plant Shows or Horticultural Events
Check out seasonal plant shows or horticultural fairs in your area. These events are fantastic for networking and learning about temporary positions that may not be advertised online. Chat with vendors and attendees — you never know who might know of a gig at places like Smart10 Ltd, Trading as SMT Recruitment!
✨Tap into the Agriculture Community
Join online forums or social media groups dedicated to horticulture. Engaging in discussions or asking about temp roles can lead to insider tips and opportunities. Plus, it showcases your passion for the field, which is always a bonus!
✨Make Your Intentions Clear on Your CV
In your CV, highlight your availability for temporary positions and any hands-on experience you have. Tailor your approach to companies like Smart10 Ltd, Trading as SMT Recruitment, making sure they know you're keen and ready to jump in as soon as they need someone. And don't forget to apply through our website for the best chance!
We think you need these skills to ace Customer Coordinator in Bishops Stortford
Some tips for your application 🫡
Highlight Your Horticultural Knowledge:Make sure to showcase any relevant horticulture experience you have. Mention specific plants, gardening techniques, or landscaping projects you've worked on. If you have any certificates in horticulture or botany, include those too – they'll definitely catch our eye!
Show You're Flexible and Ready to Learn:Since this is a temporary role, we want to know you're adaptable and eager to soak up new experiences. In your cover letter, express your willingness to learn and take on different tasks that may come up. Share any previous temporary roles and what you gained from them!
Include Practical Experience:In horticulture, hands-on experience matters a lot. If you’ve volunteered at a community garden or helped maintain private gardens, mention these gigs! Tailor your CV to include any practical work that demonstrates your skills in plant care, garden layout design, or pest management.
Use Clear, Concise Language:When applying for a temporary role, keep your application straightforward. Avoid jargon and focus on the essential skills you bring to the table. We want to understand your experience quickly, so make every word count. Remember, we love clear communication at Smart10 Ltd, Trading as SMT Recruitment!
How to prepare for a job interview at Smart10 Ltd, Trading as SMT Recruitment
✨Get to Grips with Plant Knowledge
In the world of horticulture, having a solid grasp of plant types, care techniques, and pest management is essential. Brush up on your understanding of the plants relevant to Smart10 Ltd, Trading as SMT Recruitment—it might just impress them if you can chat about local species or seasonal challenges!
✨Show Off Your Practical Skills
Since you’re applying for a temporary role, they’ll want to see that you’re ready to hit the ground running. Be prepared to discuss any hands-on experience you have with gardening tools, techniques, and maintenance tasks. If you've got a portfolio of your gardening projects or any past experiences, don't hesitate to share!
✨Prepare for Team Dynamics
Much of horticulture works in teams, especially during busy seasons. Anticipate questions about your experience working collaboratively. Think of examples of how you’ve contributed to team efforts in past gardening projects or seasonal work—showing your team spirit is key!
✨Express Your Flexibility and Learning Mindset
Given that this is a temporary position, make sure you convey your eagerness to learn and adapt quickly. Employers like Smart10 Ltd, Trading as SMT Recruitment will appreciate your willingness to tackle various tasks, from planting to weeding, and how you can fit in wherever needed!
