At a Glance
- Tasks: Assist customers through calls, emails, and online chat while processing orders.
- Company: Join a well-established business in the electrical wholesales industry.
- Benefits: Earn £12.95 per hour, enjoy 20 days annual leave, and free parking.
- Other info: Full training provided and opportunities for salary progression.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills required.
A new career opportunity has arisen for a Full Time Customer Service Advisor to join our client's Biggleswade office and be part of their on‑line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well‑established business, with impressive offices and premises. Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. The position will involve dealing with a high‑volume of in‑bound calls on a daily basis.
Position Details
- Working Hours: Monday to Friday 8:00am – 5:30pm
- Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a maximum of 25 days over a 5 year period
- Free Parking available
- Impressive client premises and facilities
- Full time office‑based
- Salary: £12.95 per hour – salary progression route
Responsibilities
- Inbound & outbound calls to customers and internal branches.
- Processing customer's website‑placed product orders.
- Processing internal branch‑placed product orders.
- Communicating with customers via online chat and email.
- Tracking orders and liaising with courier networks, including returns.
- Problem‑solving as and when required.
- Assisting customers with using the business website, placing orders, etc., offering support.
- General office / customer service duties and administrative tasks.
Skills, Knowledge, Qualification & Experience
- Computer literate.
- Previous experience in an office‑based customer services environment is essential.
- Customer telephone & email experience would be preferred.
- Good communication skills.
- Strong work ethic and ability to use own initiative.
- Enjoy working with people and ability to work as part of a busy customer service team.
Full training will be provided internally on our client's in‑house computer systems. Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.
Customer Service Executive in Biggleswade employer: Smart10 Ltd, Trading as SMT Recruitment
Join a dynamic and supportive team at our client's Biggleswade office, where you will thrive in a vibrant work culture that values employee growth and development. With competitive benefits including 20 days of annual leave plus bank holidays, free parking, and a clear salary progression route, this well-established business in the electrical wholesales industry offers a rewarding environment for those looking to make a meaningful impact in customer service.
Contact Details:
Smart10 Ltd, Trading as SMT Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Biggleswade
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart10 Ltd, Trading as SMT Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart10 Ltd, Trading as SMT Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Biggleswade
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart10 Ltd, Trading as SMT Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Smart10 Ltd, Trading as SMT Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart10 Ltd, Trading as SMT Recruitment!
How to prepare for a job interview at Smart10 Ltd, Trading as SMT Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
