At a Glance
- Tasks: Patrol streets, advise on parking rules, and support community safety.
- Company: Join Marston Holdings, a leader in community-focused services.
- Benefits: Full training, customer service qualification, flexible benefits, and 20 days holiday.
- Other info: Work outdoors, enjoy flexibility, and develop professionally.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 15000 - 20000 £ per year.
A little about Marston Holdings
We deliver leading technology enabled services to support communities, government and private sector partners.
Our Transportation Team helps keep streets safe, accessible, and welcoming - you’ll recognise us as the friendly faces out and about in your local area.
Love being outdoors? Enjoy helping people? Want a role that makes a real difference in your community?
This apprenticeship is open to applicants aged 18+ and offers the chance to gain real workplace experience while working towards a Customer Service qualification, with full on the job training provided by our training partner, Smart Training & Recruitment.
No previous experience is required — training and support will be provided throughout your apprenticeship.
We’re looking for friendly, confident people to patrol local streets, keep parking safe and fair, support the public, and help keep our neighbourhoods running smoothly. You may know us best as Traffic Wardens or Parking Attendants.
40 hours per week - flexibility is required for working patterns: 5 days over 7, including weekend work.
Overview
Marston Holdings is seeking a dedicated Apprentice Civil Enforcement Officer to join their team. This role involves ensuring compliance with parking and traffic regulations, managing enforcement activities, and maintaining public safety within designated areas. This position offers an opportunity to serve the community while developing professional skills in regulatory enforcement.
What you'll be doing
You will patrol public streets and car parks, helping keep communities safe and accessible by:
- Advising the public on parking rules and safe parking
- Issuing Penalty Charge Notices to incorrectly parked vehicles
- Responding to public enquiries professionally and courteously
- Reporting abandoned vehicles and equipment issues
- Supporting enforcement colleagues when required
Requirements
- Strong communication and customer service skills
- Self-motivated and able to work independently
- Comfortable working outdoors
- Ability to work shifts and handle challenging situations calmly
This role is vital for maintaining order within the community and ensuring that regulations are respected for the benefit of all residents.
This is a physically demanding role, the position involves working outdoors in all weather conditions and, following training, candidates will often be working independently.
What’s in it for you
- Full training and personal development
- Customer Service qualification
- Permanent, full-time role (40 hours/week)
- A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
- 20 days’ holiday plus bank holidays
Important: In order to meet the eligibility criteria for a Government funded Apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule.
All offers are subject to DBS clearance. Our client is an equal-opportunity employer committed to inclusion and fairness for all.
As part of their standard vetting procedures, our client undertakes the following checks:
- Right to work
- Criminal background
- Credit checks
Should you be successful with your application, you will need to agree to these checks being carried out.
Civil Enforcement Office Apprentice in Manchester employer: Smart
Join a dynamic team in Birmingham as a Multi-Skilled Shift Engineer, where your professional growth is our priority. We foster a supportive work culture that values work-life balance and offers extensive training and clear pathways for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Office Apprentice in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Civil Enforcement Office Apprentice in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart:Your cover letter is your chance to shine! Tell us why you want to work at Smart specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart!
How to prepare for a job interview at Smart
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
