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- Tasks: Patrol streets, advise on parking rules, and support your community.
- Company: Join Marstons Holdings, a leader in tech-enabled community services.
- Benefits: Full training, customer service qualification, flexible perks, and 20 days holiday.
- Other info: Flexible hours with opportunities for personal development.
- Why this job: Make a real difference outdoors while gaining valuable work experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 18500 - 25000 £ per year.
A little about Marstons Holdings
They deliver leading technology-enabled services to support communities, government and private-sector partners.
Their Transportation Team helps keep streets safe, accessible, and welcoming - you’ll recognise us as the friendly faces out and about in your local area.
Love being outdoors? Enjoy helping people? Want a role that makes a real difference in your community?
This apprenticeship is open to applicants aged 18+ and offers the chance to gain real workplace experience while working towards a Customer Service qualification, with full on-the-job training provided.
No previous experience is required - training and support will be provided throughout your apprenticeship.
We’re looking for friendly, confident people to patrol local streets, keep parking safe and fair, support the public, and help keep our neighbourhoods running smoothly. You may know us best as Traffic Wardens or Parking Attendants.
42.5 hours per week - these could be anywhere between Monday – Saturday with the occasional Sunday therefore flexibility is required for working patterns.
Overview
Our client is seeking a dedicated Apprentice Civil Enforcement Officer to join their team. This role involves ensuring compliance with parking and traffic regulations, managing enforcement activities, and maintaining public safety within designated areas. This position offers an opportunity to serve the community while developing professional skills in regulatory enforcement.
Requirements
What you'll be doing
- You will patrol public streets and car parks, helping keep communities safe and accessible by:
- Advising the public on parking rules and safe parking
- Issuing Penalty Charge Notices to incorrectly parked vehicles
- Responding to public enquiries professionally and courteously
- Reporting abandoned vehicles and equipment issues
- Supporting enforcement colleagues when required
Requirements
- Strong communication and customer service skills
- Self-motivated and able to work independently
- Comfortable working outdoors
- Ability to work shifts and handle challenging situations calmly
This role is vital for maintaining order within the community and ensuring that regulations are respected for the benefit of all residents.
This is a physically demanding role, the position involves working outdoors in all weather and, following training, candidates will often be working independently.
Benefits
- Full training and personal development
- Customer Service qualification
- Permanent, full-time role (42.5 hours/week)
- A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
- 20 days’ holiday plus bank holidays
Civil Enforcement Officer (Apprentice) in London employer: SMART
Contact Detail:
SMART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer (Apprentice) in London
✨Tip Number 1
Get to know the company! Research Marstons Holdings and their Transportation Team. Understanding their values and services will help you connect during interviews and show that you're genuinely interested in making a difference in your community.
✨Tip Number 2
Practice your communication skills! As a Civil Enforcement Officer, you'll be advising the public and responding to enquiries. Role-play with friends or family to get comfortable with handling various situations and questions.
✨Tip Number 3
Be ready for the outdoors! This role involves working in all weather conditions, so make sure you're prepared for that. Dress appropriately for interviews to show you're ready for the physical demands of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t forget to highlight your customer service skills!
We think you need these skills to ace Civil Enforcement Officer (Apprentice) in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping people and working outdoors.
Tailor Your Application: Make sure to highlight any relevant skills or experiences that relate to customer service and communication. Even if you don’t have direct experience, think about times you've helped others or worked in a team!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the role of Civil Enforcement Officer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive it and can get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SMART
✨Know Your Role
Before the interview, make sure you understand what a Civil Enforcement Officer does. Familiarise yourself with the responsibilities like patrolling streets, advising the public on parking rules, and issuing Penalty Charge Notices. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
Since this role involves a lot of interaction with the public, be prepared to demonstrate your strong communication and customer service skills. Think of examples from your past experiences where you've successfully handled challenging situations or provided excellent service. This will highlight your suitability for the job.
✨Be Ready for Outdoor Work
As you'll be working outdoors in various weather conditions, it’s important to express your comfort with this aspect during the interview. You might want to mention any previous outdoor work or activities that show you're adaptable and ready for the physical demands of the job.
✨Flexibility is Key
The job requires flexibility in working hours, so be prepared to discuss your availability. Highlight your willingness to work shifts, including weekends, and reassure them that you can handle the varied schedule. This shows you're committed and ready to meet the needs of the role.