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For Companies At a Glance
- Tasks: Manage customer enquiries, support orders, and resolve complaints to enhance satisfaction.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy competitive pay, paid holidays, career support, and exclusive discounts.
- Why this job: Be part of a supportive culture with opportunities for growth and impact.
- Qualifications: Experience in customer service roles and strong communication skills required.
- Other info: Potential for career advancement and referral bonuses available.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Representative, you will be the day-to-day operational interface between our customers and the internal organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction.
Key Responsibilities
- Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
- Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
- Order Fulfilment: Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements.
- Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.
Essential Requirements
- Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
- Technical Skills: Familiarity with SAP and Excel for data management is preferred.
- Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.
Desirable Skills
- SAP knowledge or similar order management software experience.
- Proficiency in Excel for reporting and data insights.
Benefits
- Competitive salary with paid holidays.
- Comprehensive CV advice and career support.
- Exclusive online discounts on dining, shopping, and more.
- Referral bonus of £300 for each successful candidate you refer.
- Potential for career advancement and permanent roles.
Customer Service Representative employer: SMART Website Development
Contact Detail:
SMART Website Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a good fit for our team.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints and enquiries. Practising role-play scenarios can help you articulate your thoughts clearly and confidently when discussing how you would manage customer interactions.
✨Tip Number 3
Gain a basic understanding of SAP and Excel if you're not already familiar. There are plenty of online resources and tutorials that can help you get up to speed, which will show us your commitment to the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the company culture, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential requirements. Tailor your application to highlight your relevant experience in customer service, order management, and complaint resolution.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in customer-facing positions. Provide specific examples of how you've successfully managed enquiries, resolved complaints, and supported order processes.
Showcase Technical Skills: If you have experience with SAP or Excel, make sure to mention it. Include any relevant projects or tasks where you used these tools to manage data or generate reports, as this aligns with the job's technical requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're a great fit for the role. Use this opportunity to demonstrate your communication skills and your enthusiasm for providing excellent customer service.
How to prepare for a job interview at SMART Website Development
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service during the interview. Share specific examples of how you've successfully managed enquiries, resolved complaints, and built relationships with customers.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you handle difficult conversations or misunderstandings with customers.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of SAP and Excel before the interview. If you have experience with similar order management software, be ready to discuss how you used it to improve efficiency or customer satisfaction.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
