Civil Enforcement Office Apprentice in Manchester

A little about Marston Holdings: We deliver leading technology enabled services to support communities, government and private sector partners. Our Transportation Team helps keep streets safe, accessible, and welcoming - you’ll recognise us as the friendly faces out and about in your local area.

Love being outdoors? Enjoy helping people? Want a role that makes a real difference in your community? This apprenticeship is open to applicants aged 18+ and offers the chance to gain real workplace experience while working towards a Customer Service qualification, with full on the job training provided by our training partner, Smart Training & Recruitment. No previous experience is required— training and support will be provided throughout your apprenticeship.

We’re looking for friendly, confident people to patrol local streets, keep parking safe and fair, support the public, and help keep our neighbourhoods running smoothly. You may know us best as Traffic Wardens or Parking Attendants. 40 hours per week - flexibility is required for working patterns: 5 days over 7, including weekend work.

Overview: Marston Holdings is seeking a dedicated Apprentice Civil Enforcement Officer to join their team. This role involves ensuring compliance with parking and traffic regulations, managing enforcement activities, and maintaining public safety within designated areas. This position offers an opportunity to serve the community while developing professional skills in regulatory enforcement.

What you'll be doing: You will patrol public streets and car parks, helping keep communities safe and accessible by:

• Advising the public on parking rules and safe parking
• Issuing Penalty Charge Notices to incorrectly parked vehicles
• Responding to public enquiries professionally and courteously
• Reporting abandoned vehicles and equipment issues
• Supporting enforcement colleagues when required

Requirements:

• Strong communication and customer service skills
• Self-motivated and able to work independently
• Ability to work shifts and handle challenging situations calmly

This role is vital for maintaining order within the community and ensuring that regulations are respected for the benefit of all residents. This is a physically demanding role, the position involves working outdoors in all weather conditions and, following training, candidates will often be working independently.

What’s in it for you: Full training and personal development, permanent, full-time role (40 hours/week), a wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks.

Important: In order to meet the eligibility criteria for a Government funded Apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule. All offers are subject to DBS clearance. Our client is an equal-opportunity employer committed to inclusion and fairness for all. As part of their standard vetting procedures, our client undertakes the following checks: Right to work, Criminal background, Credit checks. Should you be successful with your application, you will need to agree to these checks being carried out.