Key Account Representative - Wednesbury (WS10)
Location: Wednesbury, WS10 7NR
Pay: £12.71 per hour
Hours: Monday - Friday | Alternating shifts:
- 8:00am - 4:30pm
- 8:30am - 5:00pm
Smart Solutions are currently recruiting for a Key Account Representative to join our client based in Wednesbury.
This is an excellent opportunity for someone with strong customer service and account management skills to join a professional and fast-paced environment within the waste and recycling sector.
About the Role
The successful candidate will be responsible for managing key strategic accounts, maintaining excellent customer relationships, and supporting contract retention and future business growth.
You will work closely with internal departments and key stakeholders to ensure high service standards and customer satisfaction are consistently achieved.
Key Responsibilities
- Managing and developing key customer accounts
- Responding to customer calls and emails promptly and professionally
- Working towards first contact resolution wherever possible
- Maintaining accurate records and updating internal systems
- Producing management information (MI) reports and PowerPoint presentations
- Supporting contract renewals and customer retention
- Building strong relationships with clients and operational teams
- Ensuring compliance with internal and external quality standards
What We’re Looking For
- Previous experience in customer service, account management, or administration
- Strong communication and organisational skills
- Good IT skills including Microsoft Office and PowerPoint
- Ability to manage multiple tasks in a fast-paced environment
- Professional and customer-focused approach
- Strong attention to detail
What’s on Offer
Monday to Friday working pattern
Stable office-based role
Opportunity to work with a leading national company
Supportive and professional team environment
Long-term career opportunities available
Smart Solutions proudly supports the Armed Forces Covenant. We are committed to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly. We welcome applications from members of the Armed Forces community and value the skills, experience, and dedication they bring.
Work Location: In person
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Key Account Representative in Wednesbury employer: Smart Solutions
Smart Solutions is an excellent employer for Class 2 Drivers in Milton Keynes, offering a stable work environment with Monday to Friday shifts and competitive pay of £16.00 per hour. Our commitment to employee growth is evident through temp-to-perm opportunities, and we foster a supportive work culture that values teamwork and safety, making it a rewarding place to build your career in waste management.
