At a Glance
- Tasks: Manage key customer accounts and build strong relationships in a fast-paced environment.
- Company: Join a leading national company in the waste and recycling sector.
- Benefits: Stable Monday to Friday hours, supportive team, and long-term career opportunities.
- Other info: Dynamic role with opportunities for professional development and career advancement.
- Why this job: Make a real impact by ensuring customer satisfaction and supporting business growth.
- Qualifications: Experience in customer service or account management with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Wednesbury, WS10 7NR
Pay: £12.71 per hour
Hours: Monday – Friday | Alternating shifts: 8:00am – 4:30pm, 8:30am – 5:00pm
Smart Solutions are currently recruiting for a Key Account Representative to join our client based in Wednesbury. This is an excellent opportunity for someone with strong customer service and account management skills to join a professional and fast-paced environment within the waste and recycling sector.
About the Role: The successful candidate will be responsible for managing key strategic accounts, maintaining excellent customer relationships, and supporting contract retention and future business growth. You will work closely with internal departments and key stakeholders to ensure high service standards and customer satisfaction are consistently achieved.
Key Responsibilities:
- Managing and developing key customer accounts
- Responding to customer calls and emails promptly and professionally
- Working towards first contact resolution wherever possible
- Maintaining accurate records and updating internal systems
- Producing management information (MI) reports and PowerPoint presentations
- Supporting contract renewals and customer retention
- Building strong relationships with clients and operational teams
- Ensuring compliance with internal and external quality standards
What We’re Looking For:
- Previous experience in customer service, account management, or administration
- Strong communication and organisational skills
- Good IT skills including Microsoft Office and PowerPoint
- Ability to manage multiple tasks in a fast-paced environment
- Professional and customer-focused approach
- Strong attention to detail
What’s on Offer:
- Monday to Friday working pattern
- Stable office-based role
- Opportunity to work with a leading national company
- Supportive and professional team environment
- Long-term career opportunities available
Work Location: In person
Equity, Diversity and Inclusion: Smart Solutions proudly supports the Armed Forces Covenant. We are committed to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly. We welcome applications from members of the Armed Forces community and value the skills, experience, and dedication they bring.
Key Account Representative employer: Smart Solutions
Smart Solutions is an exceptional employer located in Wednesbury, offering a stable office-based role with a Monday to Friday working pattern. Our supportive and professional team environment fosters employee growth, providing long-term career opportunities within the dynamic waste and recycling sector. We pride ourselves on our commitment to equity, diversity, and inclusion, ensuring that all employees, including those from the Armed Forces community, are valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Representative
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Key Account Representative role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially in the waste and recycling sector. Be ready to discuss how your customer service and account management skills can help them maintain excellent relationships with clients.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work, like MI reports or presentations you've created. This will demonstrate your strong IT skills and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Key Account Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and account management experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Key Account Representative role. Be sure to mention your strong communication skills and how you can contribute to our team.
Showcase Your IT Skills:Since good IT skills are essential, make sure to mention your proficiency in Microsoft Office and PowerPoint. If you have any examples of reports or presentations you've created, include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Smart Solutions
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their needs and challenges in the waste and recycling sector. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Key Account Representative, strong communication is crucial. Prepare examples of how you've effectively managed customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice responding to customer queries or handling complaints. This will demonstrate your ability to think on your feet and maintain professionalism under pressure.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with Microsoft Office and PowerPoint. Bring examples of reports or presentations you've created, as this will illustrate your capability to produce management information effectively.
