At a Glance
- Tasks: Provide exceptional customer service and solve problems in a supportive team.
- Company: Join a growing business in Bolton with a focus on customer care.
- Benefits: Earn £13.85 per hour, enjoy hybrid working, and receive ongoing training.
- Other info: Great career progression opportunities in a dynamic environment.
- Why this job: Make a real impact by helping customers and building relationships.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 13.85 - 13.85 £ per hour.
Location: Bolton, BL4
Pay Rate: £13.85 per hour
Hours: Monday to Friday, 7:00am – 5:00pm (40 hours per week)
Hybrid Working: Up to 2 days working from home after successful completion of probation
About the Role
Smart Solutions are recruiting on behalf of our client for a Customer Care Team Member to join their growing team in Bolton. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys solving problems, building relationships and delivering exceptional service. You'll be joining a supportive team within a growing business that offers long‑term career opportunities.
Key Responsibilities
- Handle inbound calls and emails professionally, ensuring all customer enquiries are resolved promptly.
- Process customer requests, service changes and enquiries accurately and efficiently.
- Create, update and maintain customer records, service agreements and job information within company systems.
- Coordinate collections and service requests with the Operations and Transport teams.
- Keep customers informed of service updates, collection schedules and any delays.
- Arrange and manage subcontracted services, ensuring all information is accurately recorded.
- Monitor customer, logistics and subcontractor data, maintaining high levels of accuracy.
- Build positive relationships with customers, suppliers and internal departments.
- Work closely with the Sales team by sharing customer feedback and identifying opportunities to improve customer satisfaction and retention.
- Maintain confidentiality and ensure customer information is handled in line with company procedures.
- Support colleagues during busy periods, including assisting the Weighbridge and Transport teams when required.
- Contribute ideas to improve customer service and internal processes.
What We're Looking For
- Previous experience in a customer service or administration role.
- Excellent communication skills, both written and verbal.
- Confident telephone manner with a professional and friendly approach.
- Strong IT skills and experience using customer service or CRM systems.
- Excellent attention to detail and accuracy.
- Ability to prioritise workload and manage multiple tasks.
- A proactive problem solver who takes ownership of customer queries through to resolution.
- Experience within the waste or recycling industry would be advantageous but is not essential, as full training will be provided.
What's on Offer
- £13.85 per hour
- Weekly pay
- Monday to Friday working pattern
- Hybrid working (up to 2 days from home after probation)
- Opportunity to secure a permanent position
- Ongoing training and development
- Career progression within a growing national business
- Supportive team environment
If you're a motivated customer service professional looking for a varied role with excellent career prospects, we'd love to hear from you. Apply today!
Smart Solutions proudly supports the Armed Forces Covenant. We are committed to ensuring that those who serve or have served in the Armed Forces, and their families, are treated fairly. We welcome applications from members of the Armed Forces community and value the skills, experience, and dedication they bring.
Job Type: Full‑time
Work Location: In person
Customer Care Team Member in Bolton employer: Smart Solutions
Smart Solutions is an exceptional employer located in Bolton, offering a supportive team environment and a commitment to employee growth through ongoing training and career progression opportunities. With a hybrid working model allowing up to two days from home after probation, employees enjoy a balanced work-life dynamic while contributing to a growing national business that values customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Member in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Team Member in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Smart Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart Solutions!
How to prepare for a job interview at Smart Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
