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For Companies At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and ensure top-notch customer service.
- Company: Join a forward-thinking company committed to health, safety, and profitability in the waste industry.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values teamwork and innovation while making a positive impact.
- Qualifications: Strong leadership skills, customer service experience, and knowledge of the waste industry required.
- Other info: Ideal for resilient individuals who thrive in fast-paced environments and can work independently.
To plan, organise and manage the daily work of the office and the collection drivers and associated system data input. To lead the Service team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy and in a profitable manner.
Responsibilities:
- To ensure all work is carried out maintaining high levels of customer service.
- To ensure high levels of Health and Safety are observed.
- Ensure all jobs undertaken are done so ensuring profitability.
- To support and assist all drivers in carrying out their duties to ensure they operate productively.
- To ensure all data input is accurate and completed in a timely manner.
- To ensure all office staff performance levels are managed.
General Responsibilities and Activities:
- Ensure the safety and welfare of all personnel within your area of responsibility.
- To interpret and enforce as far as is reasonably practicable legislation relating to the road traffic acts.
- To be responsible for the day to day activities of the Drivers.
- Prioritising work schedules to maximise efficient work.
- Ensure vehicle defecting procedures are adhered to in accordance with our operator’s licence and audit requirements.
- Under the auspices of the Service Manager ensure the following; Enforce standards of discipline and control, conduct annual driver appraisals, assist with induction of new drivers.
- Control (optimisation) of overtime including checking start times and levels of inactivity on the tracker.
- Ensure all customer enquiries are responded to quickly and positively.
- Proactively look into missed collections and resolve any issues.
- Respond to and log on Helpdesk any customer complaints, and resolve in a timely manner.
- Conduct thorough route debrief for each route on a daily basis, ensuring every job is accounted for and driver records accurate and detailed information.
- Ensure that all weighing vehicles are weighing accurately and that weights are recorded on AMCS.
- To carry out investigation interviews and disciplinary hearings as required.
- Carry out site surveys, in particular when accidents or near misses have occurred.
- Ensure drivers carry out their pre and post shift vehicle checks.
- Ensure all weighing vehicles are accurately recording customer weights, and any weighing defects are reported and investigated in a timely manner.
- Sign off new contracts, ensuring they are profitable and fit within the existing collection schedule.
- Carry out monthly management checks, by monitoring vehicle cameras and address any concerns.
- To ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross checking AMCS.
- Ensure the Depot Customer Hotlist is kept up to date and any service issues relating to these customers are communicated to them in a timely manner.
The Ideal Candidate:
- Tenacious and resilient
- Flexible
- Diligent
- Team Player
- Leader
- Able to work on own initiative
Skills and Experience:
- Good leadership skills
- Customer Service
- Extensive knowledge of the waste industry
- Competent in the use of Microsoft applications
- Knowledge of Tachograph legislation
- Driving Licence
Service Delivery Manager employer: Smart Solutions Recruitment
Contact Detail:
Smart Solutions Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the waste industry and its regulations, especially around Health and Safety. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss how you can motivate and support drivers to enhance productivity.
✨Tip Number 3
Highlight your customer service experience, particularly any instances where you've resolved complaints or improved client satisfaction. This is crucial for a Service Delivery Manager role.
✨Tip Number 4
Brush up on your Microsoft applications skills, as you'll need to manage data input and reporting. Being proficient in these tools will set you apart from other candidates.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and management. Emphasise your leadership skills, customer service experience, and any knowledge of the waste industry.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention how your skills align with their needs, particularly in managing teams and ensuring high levels of customer service.
Showcase Relevant Skills: In your application, clearly demonstrate your understanding of health and safety policies, data management, and operational efficiency. Use specific examples from your past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Service Delivery Manager.
How to prepare for a job interview at Smart Solutions Recruitment
✨Showcase Your Leadership Skills
As a Service Delivery Manager, strong leadership is key. Be prepared to discuss your previous experiences leading teams, how you motivate others, and any specific strategies you've used to improve team performance.
✨Demonstrate Customer Service Excellence
Highlight your commitment to customer service. Share examples of how you've handled customer complaints or improved service delivery in past roles, as this will resonate well with the interviewers.
✨Familiarise Yourself with Health and Safety Regulations
Since health and safety is a major part of the role, brush up on relevant legislation and be ready to discuss how you ensure compliance in your work environment. This shows your proactive approach to safety.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as missed collections or driver performance issues. Think through potential scenarios and your responses to demonstrate your problem-solving skills.
