Enterprise Account Director (Jersey)

• To account manage allocated Enterprise customers and act as a key point of contact.
• To retain and grow Sure revenues in line with Quarterly and Annual Targets.
• To grow new revenue streams by upselling and cross selling solutions
• To protect the existing revenue base from competitors
• Identify and target new Enterprise customers.
• Develop a lead generation strategy for alternative route to markets.
• Collaborate with business stake holder teams such as, product, marketing, professional services, finance and engineering to meet customer needs.
• This is a key role within Sure, with high expectations to deliver growth revenue in a competitive everchanging market.

• Reporting to the Head of Sales Jersey you will be responsible for identifying and developing new business opportunities and solutions which take advantage of our ICT infrastructure.
• Always put the customer first and provide excellent customer service to ensure that long term trusted relationships are fostered and maintained with our business customers.
• You will seek to expand and add value to the business by leveraging our recent investments, to deliver services up the value chain in our Markets.
• You will be expected to attend business reviews and monthly operating reviews from time to time.
  
• You will be expected to stand in for the HOS in their absence if required.
  
• Create comprehensive new customer engagement and development plans.
  
• Attain a good understanding of the products and services sold by the Business Sales team.
  
• Introduce new products and services to a targeted Enterprise base when released by the Product Team and in conjunction with the Marketing teams launch plan to maximise uptake.
  
• Provide clear, concise and accurate customer information on all internal order forms through to the Business Provisioning to ensure timely completion of all business orders.
  
• Communicate service delivery/customer service issues back to the relevant teams to enable the business to refine products, processes and procedures.
  
• To be flexible with regard to working hours and to take part in business customer entertainment when asked.
  
• You will be expected to attend networking events for business development.

• Pre-Sales
• Qualify any opportunities that require the assistance of the Professional Services team and then follow the request for consultancy process to engage that team.
  
• Own the bid process and proposal creation in conjunction with the relevant wider business functions and in line with the business's governance. Financials
  Ensure that any solutions sold, fit with our pricing structures or go through the bid review process
  Where payment milestones are included in a project, ensure these are processed by the Finance Team on time and invoiced accordingly by the Finance Team. Potential risks to milestone payments to be communicated accordingly. Customer Satisfaction
  Communicate clearly to customers the service deliverables, delivery plan and ongoing progress (via the Service Delivery team).
  Work with all internal Sure teams to ensure customer satisfaction levels are exceeded.

Sales reporting
Accurately complete monthly KPI packs including but not limited to:
Sales forecasts & pipeline cover
Gap analysis and initiatives
Raise material challenges and risks early
Ensure a competent knowledge on our financial KPIs (AOP, Sales Targets & Operational reports)
Competitor information and analysis Sales Administration
Ensure that customer proposals are clear, concise, accurate and professionally presented and signed off
Accurate ADPs are completed and stored on our Shares where applicable
Record and store customer meeting notes on our Shares when applicable
Bi-annual key Account reviews are presented and stored on Sure Shares
The powerful sales performance customer qualification tool is populated where applicable and stored on our Shares Training
Training will be given or can be requested to assist with the position
This will include but not limited to:
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Product
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Systems
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Admin
This will be managed through personalised development & succession plans.

Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose.
Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role.
Please note that disclosure of a criminal record will not necessarily debar you from employment in this post – this will depend on the nature of the offence/s and the circumstances surrounding it/them.