At a Glance
- Tasks: Assess vehicle damage and produce accurate repair estimates using industry standards.
- Company: Join a leading company in the motor insurance sector with a focus on innovation.
- Benefits: Competitive salary, professional development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for career advancement and skill enhancement.
- Why this job: Make a real impact in the automotive industry while developing your technical skills.
- Qualifications: 3+ years in motor engineering or damage assessment; relevant qualifications required.
The predicted salary is between 37800 - 46200 £ per year.
Responsibilities:
- Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods.
- Manage, process and authorise vehicle damage assessments in a timely manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best practice standards.
- Accurately assess and value vehicles beyond economical repair to industry and AQP standards, utilising industry guides and tools.
- Negotiate and resolve disputes with customers and vehicle damage repairers.
- Serve as a technical point of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals.
- Provide technical analytics services including audits, third-party cost reviews, fraud and compliance assessments.
- Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing.
- Resolve technical motor engineering problems and support team members through training and guidance.
- Communicate effectively at all levels and develop strong stakeholder relationships with internal teams and external partners.
- Monitor quality assurance standards and compliance requirements, implementing corrective actions where necessary.
- Meet engineering task processing requirements to achieve business KPIs and targets.
Qualifications:
- Essential Requirements:
- Minimum 3 years' experience in motor engineering, damage assessment, or claims handling.
- Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification).
- Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds).
- Proficient knowledge of vehicle accident repair industry standards and best practices.
- Demonstrable experience with Audatex or similar damage assessment systems.
- Strong negotiation and problem-solving skills with proven dispute resolution experience.
- Effective communication skills with the ability to engage at all organisational levels.
- Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations.
Additional Information:
- Desirable Qualifications:
- Experience in quality assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment.
- Proven experience in team leadership, mentoring, or training delivery.
- Familiarity with industry valuation guides and total loss engineering principles.
Senior Associate - Operations ( Vehicle Damage Accessor) in Suffolk employer: Smart Recruiters
Evelyn Partners is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, private medical insurance, and a generous holiday package. Our inclusive work culture fosters diversity and collaboration, ensuring that all team members feel valued and supported in their roles. With opportunities for hybrid working and a commitment to continuous development, we empower our associates to build meaningful client relationships while achieving their career aspirations in the heart of the financial sector.
We think you need these skills to ace Senior Associate - Operations ( Vehicle Damage Accessor) in Suffolk
Vehicle Damage Assessment
Audatex
Negotiation Skills
Problem-Solving Skills
Technical Analytics
FSA Regulations
ABI Standards
