Order to Cash Project Coordinator

We are seeking a highly organised and proactive International Order to Cash (O2C) Project Coordinator to support the global O2C function. This role is primarily focused on administration, project delivery, process improvement, issue resolution, reporting, and operational support across multiple regions and legal entities. The successful candidate will play a key role in identifying inefficiencies, driving improvements, coordinating projects, maintaining data integrity, and supporting the wider O2C management team. They will act as a central point of coordination across finance, operations, commercial teams, and stakeholders to ensure a smooth and efficient Order to Cash process. This is a hands-on role that requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced global environment.

Some of the responsibilities include:

• Provide administrative support across the end-to-end Order to Cash process.
• Support workload management across regions.
• Create, review, and maintain Standard Operating Procedures (SOPs) and process maps.
• Implement price increases across all products.
• Maintain accurate records, documentation, and audit trails.
• Monitor shared mailboxes, escalations, and operational requests.
• Assist to ensure processes are completed accurately and within agreed service levels.
• Produce regular reports, dashboards, and KPI tracking for management review.

The role is roughly 60% administration/projects/process improvement/problem solving and 40% O2C operational support, making it better suited for someone who can help drive improvements and manage operational workload without being a full people manager. Support the delivery of O2C projects from initiation through to implementation including UAT. Coordinate activities across stakeholders to ensure successful project outcomes.

For this position, we are open to UK - Remote applicants with a preference for candidates close to our Newcastle office.

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required Experience:

• Over 5 years experience within Order to Cash, Accounts Receivable, Finance Operations, Billing, or Credit Control functions.
• Someone from a managerial background who has owned processes and O2C tasks.
• Proven experience supporting projects, process improvements, or operational initiatives.
• Experience working with ERP systems such as NetSuite, Salesforce, Intacct, or similar platforms.
• Experience with Stripe or other payment platforms is desirable.
• Advanced Microsoft Excel skills are essential.
• Experience within SaaS, payments, or technology environments is advantageous.
• Understanding of accounting principles and reconciliations are a must.
• Strong organisational, analytical and problem-solving skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent communication and stakeholder management skills.
• Self-motivated with the ability to work independently and take ownership of tasks.
• Comfortable working with large volumes of data and complex processes.
• Ability to identify opportunities for continuous improvement and operational efficiencies.
• Adaptable and resilient in a fast-paced global environment.

At Xplor, we believe the best innovation and ideas happen at the intersections of our differences — across cultures, generations, disciplines, and lived experiences. So even if you do not tick every box, we still encourage you to apply.

Values and Life at Xplor:

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs.
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community.
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program.
• Access to free mental health support.
• Flexible working arrangements.

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community. We make it a priority to respond to every applicant.