At a Glance
- Tasks: Help teams work smarter and improve processes for better customer outcomes.
- Company: Join L&G's innovative Institutional Retirement business.
- Benefits: Performance bonuses, generous holiday, healthcare, and electric car scheme.
- Other info: Inclusive culture with flexible working options and career development opportunities.
- Why this job: Make a real impact by embedding operational excellence and driving change.
- Qualifications: Experience in operational excellence and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Are you passionate about helping teams work smarter, improve processes and build lasting continuous improvement habits? We’re looking for an Operational Excellence Senior Consultant to join L&G's Institutional Retirement business. This is a great opportunity to be part of a newly created function, supporting the business to embed operational excellence, strengthen controls and deliver better outcomes for customers and clients. You’ll work closely with senior stakeholders, local management teams, SMEs and Change Champions to identify improvement opportunities, deliver practical initiatives and build capability across the division.
What you'll be doing:
- Designing and delivering operational excellence and continuous improvement training
- Coaching senior leaders and stakeholders on how to embed continuous improvement behaviours
- Identifying and delivering improvement initiatives that support customer, service and commercial goals
- Analysing processes, systems and services to identify practical opportunities for improvement
- Project managing initiatives, risks, dependencies and benefits through to completion
- Using data to improve efficiency, cost effectiveness and service quality
- Supporting SMEs and Change Champions to sustain improvement after each initiative
- Sharing best practice tools, techniques and ways of working across the division
Who we're looking for:
- Experience in operational excellence, continuous improvement, Lean, Lean Six Sigma or similar methodologies
- Evidence of delivering measurable process improvement or business change outcomes
- Strong stakeholder management skills, including the ability to influence senior audiences
- Experience designing or delivering training, coaching or capability-building activity
- Good understanding of project delivery, governance, risks, issues and benefits realisation
- Ability to analyse processes, diagnose issues and turn insight into practical recommendations
- Collaborative approach, with the confidence to work across teams and business areas
- Financial services, pensions, PRT or DB pensions knowledge would be a huge plus!
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Operational Excellence Senior Consultant employer: Smart Recruiters
L&G is an exceptional employer that prioritises employee growth and well-being, offering a collaborative and inclusive culture where diverse perspectives are valued. As an Operational Excellence Senior Consultant, you'll benefit from generous perks such as a performance-related bonus, extensive holiday options, and a commitment to sustainability through modern office spaces. With a focus on continuous improvement and flexible working arrangements, L&G empowers you to thrive while making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Excellence Senior Consultant
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operational Excellence Senior Consultant at Smart Recruiters!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Smart Recruiters or be willing to refer you for that Operational Excellence Senior Consultant position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Smart Recruiters who’s on the lookout for their next Operational Excellence Senior Consultant star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operational Excellence Senior Consultant role at Smart Recruiters!
We think you need these skills to ace Operational Excellence Senior Consultant
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Smart Recruiters. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Smart Recruiters
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Smart Recruiters. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
