At a Glance
- Tasks: Coach Audi dealerships to improve aftersales performance and customer satisfaction.
- Company: Join MSX International, a global leader in automotive solutions.
- Benefits: Earn up to £45,000, enjoy a company car, and 25 days annual leave.
- Other info: Flexible working with opportunities for travel and career progression.
- Why this job: Make a real impact in the automotive industry while building your career.
- Qualifications: 3-5 years in automotive aftersales and strong analytical skills required.
The predicted salary is between 45000 - 45000 £ per year.
Job Description
MSX International is looking for a high-performing Aftersales Coach, to support our client’s dealerships improvement in the UK. Majority of the work is South of England.
The Role
To work with Aftersales businesses within the Audi UK Network to support improvements across several key performance indicators.
The Aftersales Excellence Coach will
- Deliver improvements in Aftersales Key Performance Indicators
- Engage and work with Managers and Aftersales Teams to root cause areas of underperformance, agree action plans and coach improved techniques in:
- Customer Satisfaction
- Customer preparation and Technical Pre Plan
- EVHC
- Workshop Productivity
- Team working and communication.
- Process improvement and quality management.
- Quality control processes and analysis
- Facilitating sustainable solutions and continuous improvement
- Ensure service levels are delivered by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
- Build a close working relationship with Audi UK Area Teams
Qualifications
About you
This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Aftersales Excellence Coach has a friendly personality, as well as:
- Automotive aftersales experience of minimum 3-5 years
- Good knowledge of business KPI data and the ability to analyse and identify opportunities.
- Experience of aftersales process implementation
- Flexible approach to work –self-sufficient and ability to adapt.
- Be an effective communicator.
- Ability to prioritise workload to deliver agreed contracted days.
- Accurate and timely Administration
- Visit Reports and SMART Actions
- MSXI – Activity tracking, Expenses, Mileage
- Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client.
- Be prepared to travel including overnight stays (Business expenses are covered for travel) – valid UK driving license is required.
- Additional Information
- Working pattern and location
- 40 hours per week
- Monday - Friday
- Field-based, hybrid working with Quarterly National Team Meetings
- Location: To cover South of UK
- Manage own time - expect overnight away from home
What’s in it for you?
When you join our team, you become part of the MSX International family.
It’s more than a job – it is the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success.
We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.
We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy
- Up to £45,000 per year pro rata
- Company Car
- Company Credit Card
- Fuel Card
- 25 days annual leave (plus Bank Holidays) pro rata
- Pension Plan
- Cash back health care scheme
- Potential to progress within the company, with global opportunities updated regularly
You can learn more about MSX International on our website
About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
- The MSXI Purpose
- To empower Movers and Makers to thrive in our ever-changing world
- The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions
- The MSXI Vision
- To enhance every journey in the world of mobility
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Aftersales Excellence Coach (Southern England) employer: Smart Recruiters
Evelyn Partners is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, private medical insurance, and a generous holiday package. Our inclusive work culture fosters diversity and collaboration, ensuring that all team members feel valued and supported in their roles. With opportunities for hybrid working and a commitment to continuous development, we empower our associates to build meaningful client relationships while achieving their career aspirations in the heart of the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Excellence Coach (Southern England)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart Recruiters. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart Recruiters before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Excellence Coach (Southern England)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart Recruiters:Your cover letter is your chance to shine! Tell us why you want to work at Smart Recruiters specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart Recruiters!
How to prepare for a job interview at Smart Recruiters
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
