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- Tasks: Lead support teams to enhance service levels and manage critical IT applications.
- Company: Join a fast-growing tech company known for its innovative solutions.
- Benefits: Enjoy a competitive salary and company perks in a dynamic work environment.
- Why this job: Be part of a team that drives impactful change and improves customer experiences.
- Qualifications: Experience in IT systems and project management is essential.
- Other info: This is a permanent role based in Redhill, Surrey.
The predicted salary is between 28000 - 46000 £ per year.
Service Support Manager Redhill, Surrey £35,000 – £40,000 + Company Benefits Permanent An esteemed and fast-growing technology company is currently seeking a Service Support Manager – Customer Service Manager to provide service management direction to business-critical support teams, improving existing service levels to ensure targets are met. Sound interesting? Read on… As the Service Support Manager , you will work closely with Infrastructure, security, development and Solution Architecture teams to help provide a high-quality support service across key business-critical applications. Responsibilities: • Implement formal problem management and change control systems• In conjunction with the Service Desk, manage the communications with stakeholders and users on service complaints, performance, issues and resolutions• Manage the activities of the support team:o IT Level 1 Service Desko IT Level 2 & 3 Supporto Business Supporto Data & Analyticso Development / Application Software Support Key Skills: • Project Management of IT changes as required• Consistently professional, confident, and calm even in challenging situations• Service Management Method and reporting processes• IT Systems experience (e.g. Windows / Client Systems)• Demonstrable Project Management (e.g. PMP, Prince2) experien…
Service Support Manager employer: Smart Recruit IT
Contact Detail:
Smart Recruit IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager
✨Tip Number 1
Familiarize yourself with the specific service management methodologies mentioned in the job description, such as ITIL or similar frameworks. This knowledge will not only help you understand the role better but also demonstrate your commitment to effective service management.
✨Tip Number 2
Network with professionals in the technology sector, especially those who work in service support roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed service complaints or improved service levels. Having concrete examples ready will showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Stay updated on the latest trends in IT systems and support services. Being knowledgeable about current technologies and best practices will position you as a strong candidate who can contribute to the company's growth and success.
We think you need these skills to ace Service Support Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Support Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in service management, project management, and IT systems. Use specific examples that demonstrate your ability to manage support teams and improve service levels.
Showcase Your Skills: Make sure to highlight your skills in problem management, communication, and stakeholder engagement. Mention any relevant certifications like PMP or Prince2 that can strengthen your application.
Craft a Compelling Cover Letter: Write a personalized cover letter that connects your background to the company's needs. Explain why you are interested in the role and how your experience aligns with their goals for improving service levels.
How to prepare for a job interview at Smart Recruit IT
✨Showcase Your Service Management Skills
Be prepared to discuss your experience with service management methodologies. Highlight specific examples where you've successfully implemented problem management and change control systems in previous roles.
✨Demonstrate Your Communication Abilities
Since the role involves managing communications with stakeholders, practice articulating how you handle service complaints and performance issues. Use real-life scenarios to illustrate your approach to resolving conflicts and ensuring customer satisfaction.
✨Highlight Your Project Management Experience
Make sure to emphasize your project management skills, especially if you have certifications like PMP or Prince2. Discuss projects you've managed, focusing on how you coordinated with different teams to achieve successful outcomes.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of IT systems, particularly Windows and client systems. Be ready to answer questions about how you would support business-critical applications and manage a support team effectively.
