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- Tasks: Provide Tier 1 IT support and resolve service desk issues.
- Company: Join a respected IT Support Company in a dynamic environment.
- Benefits: Enjoy flexible hours, 25 days holiday, and career development opportunities.
- Why this job: Be part of a proactive team and enhance your tech skills while making an impact.
- Qualifications: Experience in IT/networking, troubleshooting Windows, and managing service desk requests required.
- Other info: Must have a full driver's license and access to a vehicle.
IT Support Technician Chichester, West Sussex £26,000 – £28,000 + Company Benefits Permanent An esteemed IT Support Company is currently seeking an IT Support Technician / IT Support Engineer to join their busy service desk team. You will provide Tier 1 level IT support to resolve issues allocated by the Service Desk Manager. The successful candidate will be joining a bustling and proactive environment, contributing your expertise to the seamless operation of IT services. Sound interesting? Read on… As the IT Support Engineer / IT Support Technician you will be responsible for working with all interested parties to establish effective relationships between stakeholders, including relationships between technology functions and their end users. Responsibilities: * Monitor service desk for IT issues by reviewing incoming tickets and reviewing progress. * IT Engineer tasked with supporting roll out of new applications. * Installation and configuration of computer hardware O/S and applications. * Oversee regular system checks and maintenance procedures to ensure alignment with optimal system functionality. Key Skills: * Experience of working within a network/IT field. * Good understanding of general printing, backup, antivirus, and security principles. * Confident in dealing with stakeholders at all levels. * Have ability in troubleshooting Windows, Windows Servers, O365 and AD. * Managing service desk requests through help desk systems. ** Due to the nature of the position, you must hold a full drivers license and have access to a vehicle. Company Benefits: * Flexible working hours * 25 days holiday * Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement
IT Support Technician employer: Smart Recruit IT
Contact Detail:
Smart Recruit IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows, O365, and Active Directory. Prepare to discuss specific scenarios where you've successfully resolved technical issues in the past.
✨Tip Number 3
Highlight your ability to communicate effectively with stakeholders at all levels. Think of examples where you've built strong relationships or improved communication between tech teams and end users.
✨Tip Number 4
Since a full driver's license and access to a vehicle are required, make sure to mention your readiness to travel if needed. This shows your commitment to fulfilling the job's requirements.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Technician position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT support, particularly with troubleshooting Windows, Windows Servers, O365, and Active Directory. Mention any relevant projects or roles that demonstrate your capabilities.
Showcase Soft Skills: Since the role involves dealing with stakeholders at all levels, highlight your communication and interpersonal skills. Provide examples of how you've successfully managed relationships in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Smart Recruit IT
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Support Technician. Familiarize yourself with the key skills mentioned in the job description, such as troubleshooting Windows and managing service desk requests.
✨Showcase Your Experience
Prepare to discuss your previous experience in the IT field. Be ready to provide specific examples of how you've resolved issues or supported new applications in past roles.
✨Demonstrate Communication Skills
Since the role involves dealing with stakeholders at all levels, practice articulating your thoughts clearly. Highlight any experiences where you've successfully communicated technical information to non-technical users.
✨Ask Insightful Questions
Prepare a few questions to ask during the interview. This could include inquiries about the team dynamics, the types of issues commonly faced, or opportunities for training and development within the company.
