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- Tasks: Join our service desk team to resolve IT issues and support new applications.
- Company: Smart Recruit IT is a dynamic IT support company focused on talent development and inclusivity.
- Benefits: Enjoy flexible hours, 25 days holiday, and excellent career growth opportunities.
- Why this job: Be part of a proactive environment where your input shapes IT strategy and culture.
- Qualifications: Experience in IT/networking, good time management, and a full driver's license required.
- Other info: Diversity and inclusion are core values; we celebrate authenticity in our workplace.
The predicted salary is between 24000 - 28000 £ per year.
IT Support Engineer Edmonton, North London £24,000 – £28,000 (DOE) + Company Benefits Permanent We are currently recruiting for an established IT Support Company that are currently seeking an IT Support Engineer to join their busy service desk team. As the IT Support Engineer / IT Support Technician, you will be tasked to provide IT support to resolve issues allocated by the IT Manager. The successful candidate will be joining a bustling and proactive environment, and to help feedback to the IT Manager and wider team, any areas relating to IT strategy. Sound interesting? Read on… As the IT Support Engineer / IT Support Technician you will be responsible for monitoring the service desk for IT issues, by reviewing incoming tickets and monitoring progress. Responsibilities: * Monitor service desk for IT issues by reviewing incoming tickets and reviewing progress. * IT Support Engineer tasked with supporting roll out of new applications. * Installation and configuration of computer hardware O/S and applications. * You will be tasked to prioritise and manage many open cases at any one time. Key Skills: * Experience of working within a network/IT field. * Good understanding of general printing, backup, antivirus, and security principles. * Confident in dealing with stakeholders at all levels. * Managing service desk requests through help desk systems. * IT Support Engineer must have good time management skills. ** Due to the nature of the position, you must hold a full drivers license and have access to a vehicle. Company Benefits: * Flexible working hours * 25 days holiday * Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement
IT Support Engineer employer: Smart Recruit IT
Contact Detail:
Smart Recruit IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare to discuss specific examples of how you've resolved technical problems in the past.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex IT concepts in simple terms. This will be crucial when dealing with stakeholders at all levels.
✨Tip Number 4
Highlight your time management abilities by discussing how you prioritize tasks in a busy environment. Be ready to provide examples of how you've successfully managed multiple cases simultaneously.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and showcases your skills in managing service desk requests, installation, and configuration of hardware and software. Use keywords from the job description to align your experience with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your passion for IT support and your ability to work in a busy service desk environment. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the team.
Highlight Key Skills: In your application, make sure to highlight your understanding of network principles, security, and time management skills. These are crucial for the role and should be clearly stated in both your CV and cover letter.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Engineer.
How to prepare for a job interview at Smart Recruit IT
✨Show Your Technical Skills
Be prepared to discuss your experience with IT support, including specific examples of how you've resolved issues in the past. Highlight your familiarity with hardware installation, software configuration, and troubleshooting techniques.
✨Demonstrate Time Management Abilities
Since the role requires managing multiple open cases, share examples of how you prioritize tasks effectively. Discuss any tools or methods you use to stay organized and ensure timely resolution of support tickets.
✨Engage with Stakeholders
The job involves dealing with stakeholders at all levels. Prepare to talk about your communication style and provide examples of how you've successfully interacted with different teams or clients to resolve IT issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT strategy and the service desk environment. This shows your interest in the role and helps you understand how you can contribute to the team's success.
