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- Tasks: Lead and improve service management for critical IT support teams.
- Company: Join a tech company passionate about data and reducing carbon emissions for over 40 years!
- Benefits: Enjoy 25 days holiday, hybrid work, private medical insurance, and more perks.
- Why this job: Be part of a mission-driven team with excellent career growth and training opportunities.
- Qualifications: Experience in IT systems, project management, and ITSM tools is preferred.
- Other info: Diversity and inclusion are key values at Smart Recruit IT.
The predicted salary is between 28000 - 42000 £ per year.
IT Service Desk Manager Redhill, Surrey £35,000 – £40,000 + Company Benefits Permanent How does working for an established and expanding technology company sound? My client is extremely passionate about data, and they have been at the forefront of reducing carbon emissions for over 40 years! They are currently seeking an IT Service Desk Manager – Service Support Manager to provide service management direction to business-critical support teams, improving existing service levels to ensure targets are met. Sound interesting? Read on… As the IT Service Desk Manager – Helpdesk Manager, you will work closely with Infrastructure, security, development and Solution Architecture teams to help provide a high-quality support service across key business-critical applications. IT Service Desk Manager Responsibilities: • Implement formal problem management and change control systems. • Manage the communications with stakeholders and users on service complaints, performance, issues and resolutions. • Helpdesk Manager will be tasked with helping to manage the support requests they receive. • Manage the activities of the support team: o IT Level 1 Service Desk o IT Level 2 & 3 Support o Business Support o Data & Analytics o Development / Application Software Support IT Service Desk Manager Key Skills: • Project Management of IT changes as required • Service Management Method and reporting processes • IT Systems experience (e.g. Windows / Infrastructure etc.) • Demonstrable Project Management (e.g. PMP, Prince2) experience preferred • Experience in ITSM tools (e.g. ServiceNow, Jira etc.) ideally with configuration experience • IT Service Desk Manager will ideally have Program Management Office (PMO) reporting exposure / experience Company Benefits: • 25 days holiday • Hybrid/Flexible Working • Private Medical Insurance • Workplace Pension • Ride to Work Scheme/Season Ticket Loans • Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement
IT Service Desk Manager employer: Smart Recruit IT
Contact Detail:
Smart Recruit IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Familiarize yourself with IT Service Management (ITSM) tools like ServiceNow and Jira. Having hands-on experience or even a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Highlight your project management skills, especially if you have certifications like PMP or Prince2. Be ready to discuss specific projects where you successfully managed changes and improvements.
✨Tip Number 3
Prepare to demonstrate your ability to communicate effectively with stakeholders. Think of examples where you resolved service complaints or improved performance through clear communication.
✨Tip Number 4
Research the company’s commitment to reducing carbon emissions and be ready to discuss how your role as an IT Service Desk Manager can contribute to their mission. Showing alignment with their values can make a strong impression.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Service Desk Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in service management, project management, and any relevant IT systems knowledge. Use specific examples that demonstrate your ability to manage support teams and improve service levels.
Showcase Your Skills: Make sure to mention your familiarity with ITSM tools like ServiceNow or Jira, as well as any certifications such as PMP or Prince2. This will help you stand out as a qualified candidate.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in this role and how your background aligns with the company's mission of reducing carbon emissions. Be sure to express your enthusiasm for the opportunity.
How to prepare for a job interview at Smart Recruit IT
✨Showcase Your Service Management Skills
Be prepared to discuss your experience with service management methodologies and how you've implemented them in previous roles. Highlight specific examples where you improved service levels or resolved critical issues.
✨Demonstrate Your Communication Abilities
As an IT Service Desk Manager, effective communication is key. Be ready to share instances where you successfully managed stakeholder communications, especially during service complaints or performance issues.
✨Familiarize Yourself with ITSM Tools
Since experience with ITSM tools like ServiceNow or Jira is preferred, make sure to brush up on these platforms. Discuss any configuration experience you have and how it has benefited your previous teams.
✨Prepare for Project Management Questions
Expect questions related to project management, especially regarding IT changes. Be ready to explain your approach to managing projects, including any methodologies like PMP or Prince2 that you are familiar with.
