Operations Coordinator (Risk Team) in London

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

We are looking for a highly organised and proactive Operations Coordinator to support the effective delivery of key initiatives within the Risk team. This role requires someone who can confidently coordinate multiple projects simultaneously, ensuring actions, deadlines, documentation, and stakeholder communications are managed efficiently. The successful candidate will be detail-oriented, methodical, and able to take ownership of trackers, governance activities and project follow-ups, helping to keep priorities on track and enabling the wider team to deliver against its objectives.

KEY RESPONSIBILITIES

• Risk & Assurance Support
  • Provide administrative support to the Risk & Assurance function, including maintaining logs, trackers, and documentation.
  • Assist with budget tracking and reporting for Risk & Assurance activities.
  • Support the organisation of Group Risk and Governance Committee (GRCC) meetings, including scheduling, preparing agendas, collating papers, taking minutes, and tracking follow-up actions.
  • Assist in preparing reports and presentations for internal governance forums by collating data and drafting content.
• Insurance
  • Support the administration of corporate insurance policies, including maintaining policy records and documentation.
  • Assist with the annual insurance renewal process by gathering information, completing data requests, and liaising with internal teams.
  • Act as a day-to-day point of contact with insurance brokers for administrative queries.
  • Help track insurance claims, renewals, and key dates.
• Information Security Audits
  • Support ISO 27001 and SOC 2 audit activities by coordinating evidence collection and maintaining audit documentation.
  • Assist with ongoing compliance activities using tools such as Vanta, including uploading evidence and tracking remediation actions.
  • Coordinate with internal teams to ensure documentation is kept up to date and audit requests are completed on time.
  • Maintain audit schedules, trackers, and evidence repositories.
• Client Support
  • Assist with client due diligence requests by gathering and sharing relevant risk, security, and compliance information.
  • Maintain records of client questionnaires and responses.
  • Support clear and timely communication with clients regarding audit and assurance documentation.

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a 'can do' attitude is sometimes more important than being able to tick every box:

• Strong organisational and administrative skills, with the ability to manage multiple tasks and deadlines.
• Good attention to detail, particularly in documentation and record keeping.
• Experience in an administrative, coordination, project management or support role.
• Clear written and verbal communication skills.
• Basic analytical skills and confidence working with data and reports.
• Comfortable working with internal stakeholders and external partners.
• Proficient in common office and collaboration tools (e.g. document management systems, spreadsheets).
• Exposure to insurance administration, audits, or compliance activities is desirable but not essential.

PERSONAL ATTRIBUTES

• Reliable, organised, and methodical.
• Willing to learn and develop knowledge of risk, compliance, and assurance practices.
• Proactive and able to work independently with guidance.
• Comfortable working in a fast-paced environment with changing priorities.

BENEFITS

• 25 days' holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development.
• Extensive private healthcare, including dental, eyecare and EAP.
• Enhanced sick leave (three months' pay per year).
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid).
• Death in service insurance cover.
• Fully-paid five-week sabbatical after five years of employment.
• In office wellbeing, such as manicures, massages and barbers.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work. We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic. If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.