Internal Communications Executive - FTC

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

The Role

Are you a natural storyteller with creative flair and experience creating engaging internal communications? We are seeking a dynamic Internal Communications Executive to join our team. In this role you will have the opportunity to make a positive impact by playing a pivotal part in enhancing internal communication strategies, driving engagement and facilitating a cohesive work environment. We’re looking for someone who will bring curiosity and a data‑led mindset to uncover what works, and turn it into meaningful engagement. Reporting directly to the Head of External Affairs and partnering closely with the Chief People Officer and our Senior Leadership Team, you will lead on initiatives to deliver authentic and engaging internal communication to colleagues globally. This position is offered on a 12‑month fixed‑term basis to provide maternity cover.

Responsibilities Include:

• Producing all internal communications including our monthly colleague and separate monthly manager updates.
• Maintaining our internal channels including the intranet, Slack, internal newsletters, and Town Hall.
• Structuring and delivering the global Town Halls.
• Working with senior stakeholders and providing them with best‑practice internal communications guidance.
• Creating and delivering internal campaigns that will align colleagues to our key strategies and programmes.
• Delivering internal communications that inspire belief in the Mission, Vision, Objectives and Values of Smart, finding innovative, engaging and compelling ways to connect company‑wide initiatives across all our offices.
• Handling the internal communication response to crisis situations.
• Organising and running all annual events – Summer/Christmas party and the Smart awards.

Who We Are Looking For

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Experience of working in an internal comms role, managing multiple communications channels (email, Slack, intranet, events, etc).
• Strong communication skills, with exceptional written English, attention to detail, and proficiency in G Suite.
• Ability to build effective relationships with team members and stakeholders.
• Data‑driven mindset, comfortable using insight and analytics to measure and improve engagement.
• Creative thinking, able to find fresh ways to engage and connect with colleagues.
• Understanding of global communication dynamics, including cultural sensitivity and time zone considerations.
• Demonstrated experience in developing and enhancing employer value propositions.
• A background in a technology business is advantageous.
• Familiarity with the financial services or pensions industry is a plus.

Who We Are

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud‑native digital platform is revolutionising how people around the world think about, and save for, their retirement. At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world‑class technological solutions, working with – and learning from – like‑minded people. You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Benefits:

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development.
• Extensive private healthcare, including dental, eye care and EAP.
• Enhanced sick leave (three months’ pay per year).
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid).
• Death in service insurance cover.
• Fully‑paid five‑week sabbatical after five years of employment.
• In‑office well‑being, such as manicures, massages and barbers.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work. We believe that diverse perspectives help us lead the way in transforming retirement, savings and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic. If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know – we are committed to supporting you. We think Smart is an awesome place to work. If you feel like somewhere you’d like to work, you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.