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For Companies At a Glance
- Tasks: Provide IT support, manage helpdesk queries, and assist with system maintenance.
- Company: Smart Payment Technologies, a leader in secure payment solutions.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth and occasional travel across the UK.
- Why this job: Kickstart your IT career while making a real impact in a fast-paced industry.
- Qualifications: Experience with Windows, Active Directory, and strong problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
About Us
Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.
About the Role
We are seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You will handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.
Key Responsibilities
- Manage and resolve IT support tickets (desktop & remote support)
- Administer users in Active Directory and Microsoft 365
- Build and deploy laptops/desktops
- Assist with patching, updates, and security tasks
- Support VPN access and endpoint security alerts
- Maintain IT asset records and documentation
- Assist with IT projects and compliance activities
Skills & Experience
Essential:
- Windows 10/11 troubleshooting
- Active Directory / Microsoft 365 admin
- Basic networking (DNS, DHCP, VPN)
- Experience with ticketing systems
- Strong problem-solving skills
Desirable:
- 1st Line support experience
- Intune, PDQ Deploy or similar tools
- Basic PowerShell
- Awareness of security/compliance standards
- Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001)
Additional Info
- Based in Coalville with occasional UK travel
- Some out-of-hours work required
- DBS and credit check required (completed by the company)
- Must hold a valid passport
Junior IT Support Engineer in Markfield employer: Smart Payment Technologies
Contact Detail:
Smart Payment Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in Markfield
✨Tip Number 1
Network, network, network! Reach out to people in the industry through LinkedIn or local meetups. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows 10/11 or handle Active Directory queries. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, let them know why you're excited about working in IT support and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior IT Support Engineer in Markfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting abilities, especially with Windows 10/11 and Active Directory, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT support and how you can contribute to our team. Mention any relevant experiences, like handling helpdesk queries or working with ticketing systems, to grab our attention.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Smart Payment Technologies
✨Know Your Tech
Brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting experiences. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT support challenges before. Think about specific situations where you resolved a tricky ticket or helped a user overcome a technical hurdle. This will demonstrate your proactive approach and ability to think on your feet.
✨Understand the Company’s Needs
Research Smart Payment Technologies and their payment solutions. Familiarise yourself with their services and the importance of security in their operations. Showing that you understand their business will help you stand out as a candidate who is genuinely interested in contributing to their success.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the types of projects you'll be involved in or how the IT team collaborates across offices. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.