At a Glance
- Tasks: Support customers by processing returns and resolving technical issues in a fast-paced tech environment.
- Company: Join Smart Payment Technologies, a leader in innovative payment solutions.
- Benefits: Enjoy 25 days leave, health insurance, a pension scheme, and a company bonus.
- Other info: Dynamic team culture with opportunities for growth and development.
- Why this job: Perfect for problem-solvers who love customer interaction and technology.
- Qualifications: Strong communication skills and good customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
At Smart Payment Technologies, we deliver complete, innovative, and tailored payment solutions that help businesses thrive in a rapidly evolving payments landscape. By combining industry-leading security standards with the latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition. We are looking for a Customer Services Technician to join our growing team. This is an excellent opportunity for an individual who enjoys problem-solving, customer interaction, and working within a fast-paced, hands-on technology environment.
The Role
As a Customer Services Support Technician, you will play a key role in supporting our customers working closely with our Sales and Services teams processing, testing, and configuration of returned payment devices. Full training is provided.
Key Responsibilities
- CUSTOMER RETURNS AND DEVICE MANAGEMENT
- Process customer return requests and ensure all documentation is completed accurately.
- Conduct triage and analysis of returned devices.
- Manage supplier returns and repair processes.
- Load and update software on repaired devices.
- Configure and test devices according to customer requirements.
- Process customer and supplier invoices.
- TECHNICAL SUPPORT
- Respond to customer enquiries via phone and email.
- Diagnose and resolve technical and product-related issues.
- Log, manage, and track support requests through the ticketing system.
About You
Skills & Experience
- Excellent written and verbal communication skills.
- Good customer service experience.
- Proficient in Microsoft Office applications.
- Analytical mindset with a methodical approach to problem-solving.
- Ability to manage multiple tasks and priorities effectively.
Personal Attributes
- Team player with a collaborative approach.
- Able to work effectively under pressure in a busy environment.
- Adaptable and flexible to meet changing business needs.
- Strong attention to detail and accuracy.
- Reliable, organised, and professional.
What We Offer
- 25 days annual leave plus Bank Holidays.
- Company bonus scheme (subject to satisfactory completion of a three-month review period).
- Private Health Insurance.
- Generous company pension scheme.
- On-site gymnasium.
- A supportive and collaborative working environment within a growing technology business.
Additional Information
Successful candidates will be required to undergo a DBS (criminal record) check and credit check as part of the employment screening process. Standard working hours are 9:00am – 5:00pm, Monday to Friday, with a 30-minute unpaid lunch break. Flexibility is required as occasional evening and weekend working may be necessary to support business requirements.
Customer Services Support Technician in Markfield employer: Smart Payment Technologies
At Smart Payment Technologies, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee growth and development. Our Customer Services Support Technicians benefit from comprehensive training, a generous benefits package including private health insurance and a company bonus scheme, and the opportunity to work in a dynamic technology environment that encourages problem-solving and innovation.
Contact Details:
Smart Payment Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Support Technician in Markfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart Payment Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart Payment Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Support Technician in Markfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart Payment Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Smart Payment Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart Payment Technologies!
How to prepare for a job interview at Smart Payment Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
