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For Companies At a Glance
- Tasks: Provide IT support, manage helpdesk queries, and assist with system maintenance.
- Company: Smart Payment Technologies, a leader in secure payment solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a supportive team with opportunities for travel and career advancement.
- Why this job: Kickstart your IT career while making a real impact in a dynamic environment.
- Qualifications: Experience with Windows 10/11, Active Directory, and strong problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
About Us
Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.
About the Role
We are seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You will handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.
Key Responsibilities
- Manage and resolve IT support tickets (desktop & remote support)
- Administer users in Active Directory and Microsoft 365
- Build and deploy laptops/desktops
- Assist with patching, updates, and security tasks
- Support VPN access and endpoint security alerts
- Maintain IT asset records and documentation
- Assist with IT projects and compliance activities
Skills & Experience
Essential:
- Windows 10/11 troubleshooting
- Active Directory / Microsoft 365 admin
- Basic networking (DNS, DHCP, VPN)
- Experience with ticketing systems
- Strong problem-solving skills
Desirable:
- 1st Line support experience
- Intune, PDQ Deploy or similar tools
- Basic PowerShell
- Awareness of security/compliance standards
- Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001)
Additional Info
- Based in Coalville with occasional UK travel
- Some out-of-hours work required
- DBS and credit check required (completed by the company)
- Must hold a valid passport
Junior IT Support Engineer in London employer: Smart Payment Technologies
Contact Detail:
Smart Payment Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in London
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on a Junior IT Support Engineer role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend using mock interviews with friends or even recording yourself to improve your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Junior IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Junior IT Support Engineer role. We want to see how your background in Windows troubleshooting, Active Directory, and ticketing systems aligns with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a proactive attitude, so let that personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re keen on strong problem-solving skills, so share specific instances where you’ve resolved technical challenges or helped users effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Smart Payment Technologies
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 troubleshooting and Active Directory. Be ready to discuss how you've handled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise with the Company
Research Smart Payment Technologies and their payment solutions. Understanding their business model and the technologies they use will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage IT support tickets or handle user queries. Think of specific examples where you've successfully resolved issues, as this will highlight your proactive approach and readiness for the role.
✨Show Your Soft Skills
As a Junior IT Support Engineer, communication is key. Be prepared to discuss how you interact with users and manage expectations. Highlight your teamwork abilities and willingness to learn, as these traits are essential in a support role.