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For Companies At a Glance
- Tasks: Provide IT support, manage helpdesk queries, and assist with system maintenance.
- Company: Smart Payment Technologies, a leader in secure payment solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team with potential for travel and career advancement.
- Why this job: Kickstart your IT career and make a real difference in a dynamic tech environment.
- Qualifications: Experience with Windows troubleshooting and basic networking skills.
The predicted salary is between 25000 - 32000 £ per year.
About Us
Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.
About the Role
We are seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You will handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.
Key Responsibilities
- Manage and resolve IT support tickets (desktop & remote support)
- Administer users in Active Directory and Microsoft 365
- Build and deploy laptops/desktops
- Assist with patching, updates, and security tasks
- Support VPN access and endpoint security alerts
- Maintain IT asset records and documentation
- Assist with IT projects and compliance activities
Skills & Experience
Essential:
- Windows 10/11 troubleshooting
- Active Directory / Microsoft 365 admin
- Basic networking (DNS, DHCP, VPN)
- Experience with ticketing systems
- Strong problem-solving skills
Desirable:
- 1st Line support experience
- Intune, PDQ Deploy or similar tools
- Basic PowerShell
- Awareness of security/compliance standards
- Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001)
Additional Info
- Based in Coalville with occasional UK travel
- Some out-of-hours work required
- DBS and credit check required (completed by the company)
- Must hold a valid passport
Junior IT Support Engineer in England employer: Smart Payment Technologies
Contact Detail:
Smart Payment Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in England
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a Junior IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss how you've handled support tickets or resolved issues in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your tech skills! If you’ve worked with Active Directory, Microsoft 365, or any ticketing systems, be sure to highlight that experience. We love seeing candidates who are proactive and familiar with the tools we use.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Smart Payment Technologies.
We think you need these skills to ace Junior IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting abilities, especially with Windows 10/11 and Active Directory, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT support and how you can contribute to our team. Mention any relevant experiences, like handling helpdesk queries or working with ticketing systems, to grab our attention.
Showcase Problem-Solving Skills: In both your CV and cover letter, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Smart Payment Technologies
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 troubleshooting and Active Directory. Be ready to discuss how you've handled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise with the Company
Research Smart Payment Technologies and their payment solutions. Understanding their business model and the technologies they use will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle IT support tickets or troubleshoot common issues. Think of specific examples from your experience where you successfully resolved a problem, as this will highlight your proactive approach.
✨Show Your Soft Skills
As a Junior IT Support Engineer, communication is key. Be prepared to discuss how you manage user expectations and communicate technical information clearly. This will reassure them that you can be the first point of contact for IT support.