At a Glance
- Tasks: Support customers by managing returns and resolving technical issues with payment devices.
- Company: Join a dynamic team focused on customer satisfaction and innovative solutions.
- Benefits: Full training provided, flexible hours, and opportunities for career advancement.
- Other info: Enjoy a supportive environment with a focus on personal growth.
- Why this job: Make a difference by helping customers while developing your tech skills.
- Qualifications: No IT background needed; just a passion for helping others and learning.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Support Specialist, you will play a key role in supporting our customers working closely with our Sales and Services teams processing, testing, and configuration of returned payment devices. If you enjoy helping customers, are confident using technology and are keen to learn, we will provide full training on our products and systems. You do not need an IT support background to be successful in this role.
KEY RESPONSIBILITIES- CUSTOMER RETURNS AND DEVICE MANAGEMENT
- Process customer return requests and ensure all documentation is completed accurately.
- Conduct triage and analysis of returned devices.
- Manage supplier returns and repair processes.
- Load and update software on repaired devices.
- Configure and test devices according to customer requirements.
- Process customer and supplier invoices.
- TECHNICAL SUPPORT
- Respond to customer enquiries via phone and email.
- Diagnose and resolve technical and product-related issues.
- Log, manage, and track support requests through the ticketing system.
Skills
Customer Support Specialist employer: Smart Payment Technologies
Join a dynamic team as a Customer Support Specialist where your passion for helping customers meets a supportive work culture that prioritises growth and development. Located in a vibrant area, we offer comprehensive training, a collaborative environment, and opportunities to advance your career while working with cutting-edge technology. Our commitment to employee well-being and satisfaction makes us an exceptional employer for those seeking meaningful and rewarding employment.
Contact Details:
Smart Payment Technologies Recruitment Team
