At a Glance
- Tasks: Provide technical support and solve customer issues in a fast-paced tech environment.
- Company: Join Smart Payment Technologies, a leader in innovative payment solutions.
- Benefits: Enjoy 25 days leave, health insurance, gym access, and a company bonus scheme.
- Other info: Flexible working hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Tech-savvy with strong communication and problem-solving skills.
At Smart Payment Technologies, we deliver complete, innovative, and tailored payment solutions that help businesses thrive in a rapidly evolving payments landscape. By combining industry-leading security standards with the latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition.
We are looking for a Technical Support & Customer Services Technician to join our growing team. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, customer interaction, and working within a fast-paced technology environment.
The Role
As a Customer Services Support Technician, you will play a key role in supporting our customers by providing technical expertise, diagnosing product and software issues. You will also work closely with our Sales and Services teams to ensure customer technical requirements are understood and delivered, while supporting the processing, testing, and configuration of returned payment devices.
Key Responsibilities
- TECHNICAL SUPPORT
- Respond to customer enquiries via phone and email.
- Diagnose and resolve technical and product-related issues.
- Log, manage, and track support requests through the ticketing system.
- Provide clear, step-by-step guidance to customers.
- Escalate complex issues to specialist teams where required.
- Work with internal technical teams to maintain and improve the support knowledge base.
- CUSTOMER RETURNS AND DEVICE MANAGEMENT
- Process customer return requests and ensure all documentation is completed accurately.
- Conduct triage and analysis of returned devices.
- Manage supplier returns and repair processes.
- Load and update software on repaired devices.
- Configure and test devices according to customer requirements.
- Process customer and supplier invoices.
About You
Skills & Experience
- Experience troubleshooting technical issues and diagnosing faults would be advantageous.
- Familiarity with ticketing and support management systems.
- Excellent written and verbal communication skills.
- Strong customer service experience.
- Proficient in Microsoft Office applications.
- Analytical mindset with a methodical approach to problem-solving.
- Ability to manage multiple tasks and priorities effectively.
Personal Attributes
- Passionate about technology and learning new systems.
- Team player with a collaborative approach.
- Able to work effectively under pressure in a busy environment.
- Adaptable and flexible to meet changing business needs.
- Strong attention to detail and accuracy.
- Reliable, organised, and professional.
What We Offer
- 25 days annual leave plus Bank Holidays.
- Company bonus scheme (subject to satisfactory completion of a three-month review period).
- Private Health Insurance.
- Generous company pension scheme.
- On-site gymnasium.
- A supportive and collaborative working environment within a growing technology business.
Additional Information
Successful candidates will be required to undergo a DBS (criminal record) check and credit check as part of the employment screening process. Standard working hours are 9:00am – 5:00pm, Monday to Friday, with a 30-minute unpaid lunch break. Flexibility is required as occasional evening and weekend working may be necessary to support business requirements.
Customer Services Support Technician employer: Smart Payment Technologies
At Smart Payment Technologies, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that values innovation and employee growth. Our Customer Services Support Technicians benefit from a generous benefits package, including 25 days of annual leave, private health insurance, and a company pension scheme, all within a dynamic technology environment that encourages continuous learning and development.
Contact Details:
Smart Payment Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Support Technician
✨Tip Number 1
Get to know the company inside out! Research Smart Payment Technologies and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing technical issues, brush up on common troubleshooting techniques. You could even simulate customer scenarios with friends to get comfortable explaining solutions clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our awesome team at Smart Payment Technologies.
We think you need these skills to ace Customer Services Support Technician
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight any experience you have with troubleshooting technical issues. We want to see how you've tackled problems in the past, so share specific examples that showcase your skills!
Communicate Clearly:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent written communication skills. Keep your application clear and concise, and don’t forget to proofread for any typos!
Tailor Your Application:Take a moment to customise your application for us. Mention how your experience aligns with our mission of delivering innovative payment solutions. This shows us you're genuinely interested in the role and our company!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Smart Payment Technologies
✨Know Your Tech
Brush up on your technical knowledge related to payment solutions and troubleshooting. Familiarise yourself with common issues that customers might face and think about how you would resolve them. This will show your potential employer that you're not just technically minded, but also proactive in problem-solving.
✨Master the Art of Communication
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. Role-play with a friend or family member to get comfortable with clear, step-by-step guidance. This will help you demonstrate your excellent communication skills during the interview.
✨Get to Know the Company
Research Smart Payment Technologies and understand their products and services. Be ready to discuss how you can contribute to their mission of delivering innovative payment solutions. Showing that you’ve done your homework will impress the interviewers and highlight your genuine interest in the role.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical mindset and methodical approach to problem-solving effectively.
