At a Glance
- Tasks: Provide IT support, manage helpdesk queries, and assist with system maintenance.
- Company: Smart Payment Technologies, a leader in innovative payment solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team with opportunities for travel and career advancement.
- Why this job: Kickstart your IT career while making a real impact in a dynamic tech environment.
- Qualifications: Experience with Windows troubleshooting, Active Directory, and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
About Us
Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.
About the Role
We’re seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You’ll handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.
Key Responsibilities
- Manage and resolve IT support tickets (desktop & remote support)
- Administer users in Active Directory and Microsoft 365
- Build and deploy laptops/desktops
- Assist with patching, updates, and security tasks
- Support VPN access and endpoint security alerts
- Maintain IT asset records and documentation
- Assist with IT projects and compliance activities
Skills & Experience
Essential:
- Windows 10/11 troubleshooting
- Active Directory / Microsoft 365 admin
- Basic networking (DNS, DHCP, VPN)
- Experience with ticketing systems
- Strong problem-solving skills
Desirable:
- 1st Line support experience
- Intune, PDQ Deploy or similar tools
- Basic PowerShell
- Awareness of security/compliance standards
- Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001)
Additional Info
- Based in Coalville with occasional UK travel
- Some out-of-hours work required
- DBS and credit check required (completed by the company)
- Must hold a valid passport
Junior IT Support Engineer in Coalville employer: Smart Payment Technologies
Smart Payment Technologies is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Junior IT Support Engineer, you will benefit from comprehensive training and development opportunities, enabling you to grow your skills in a supportive environment while contributing to cutting-edge payment solutions. Located in Coalville, you'll enjoy a vibrant community with access to various amenities, making it an ideal place to build a rewarding career.
Contact Details:
Smart Payment Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in Coalville
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows troubleshooting and Active Directory management. We want to see you confidently tackle those IT support tickets like a pro.
✨Tip Number 2
Network, network, network! Connect with folks in the industry through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 3
Practice your problem-solving skills! Set up mock scenarios where you troubleshoot common IT issues. This will help you shine during interviews when they throw real-life problems your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by us. Tailor your application to highlight your relevant skills and experiences that match what we’re looking for.
We think you need these skills to ace Junior IT Support Engineer in Coalville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting abilities, especially with Windows 10/11 and Active Directory, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Explain why you’re excited about the Junior IT Support Engineer role and how your background makes you a great fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Smart Payment Technologies
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 troubleshooting and Active Directory. Be ready to discuss how you've handled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise with the Company
Research Smart Payment Technologies and their payment solutions. Understanding their business model and the technologies they use will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common IT support scenarios you might face, like resolving a VPN issue or managing a ticketing system query. Practising your responses will help you feel more confident during the interview.
✨Show Your Soft Skills
As a Junior IT Support Engineer, communication is key. Be prepared to showcase your ability to explain technical concepts in simple terms and your approach to working collaboratively with users across different offices.
