At a Glance
- Tasks: Provide IT support, manage helpdesk queries, and assist with system maintenance.
- Company: Smart Payment Technologies, a leader in innovative payment solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team with opportunities for travel and career advancement.
- Why this job: Kickstart your IT career while making a real impact in a dynamic tech environment.
- Qualifications: Experience with Windows troubleshooting, Active Directory, and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
About Us
Smart Payment Technologies delivers innovative, secure, and tailored payment solutions to businesses across the UK. By leveraging the latest advancements in payment and security technologies, we help organisations adapt and thrive in a fast-changing digital landscape. Our IT team supports a hybrid Microsoft-based infrastructure across multiple UK offices, ensuring the reliability, security, and performance of business-critical payment platforms.
About the Role
We’re seeking a proactive Junior IT Support Engineer to act as the first point of contact for IT support across the business. You’ll handle helpdesk queries, support users across UK offices, and assist with system maintenance, while developing towards 2nd Line responsibilities.
Key Responsibilities
- Manage and resolve IT support tickets (desktop & remote support)
- Administer users in Active Directory and Microsoft 365
- Build and deploy laptops/desktops
- Assist with patching, updates, and security tasks
- Support VPN access and endpoint security alerts
- Maintain IT asset records and documentation
- Assist with IT projects and compliance activities
Skills & Experience
Essential:
- Windows 10/11 troubleshooting
- Active Directory / Microsoft 365 admin
- Basic networking (DNS, DHCP, VPN)
- Experience with ticketing systems
- Strong problem-solving skills
Desirable:
- 1st Line support experience
- Intune, PDQ Deploy or similar tools
- Basic PowerShell
- Awareness of security/compliance standards
- Understanding of regulated environments (PCI DSS, Cyber Essentials, ISO 27001)
Additional Info
- Based in Coalville with occasional UK travel
- Some out-of-hours work required
- DBS and credit check required (completed by the company)
- Must hold a valid passport
Junior IT Support Engineer in Coalville employer: Smart Payment Technologies
Smart Payment Technologies is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Junior IT Support Engineer, you will benefit from comprehensive training and development opportunities, enabling you to grow your skills in a supportive environment while contributing to cutting-edge payment solutions. Located in Coalville, you'll enjoy a vibrant community with access to various amenities, making it an ideal place to build a rewarding career.
Contact Details:
Smart Payment Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in Coalville
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Smart Payment Technologies!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Smart Payment Technologies.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Junior IT Support Engineer in Coalville
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Smart Payment Technologies and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Smart Payment Technologies
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Smart Payment Technologies.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Smart Payment Technologies will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
