At a Glance
- Tasks: Support customers by processing returns and resolving technical issues.
- Company: Join a growing tech company with a supportive culture.
- Benefits: Enjoy 25 days leave, health insurance, and a company bonus scheme.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Make a difference by helping customers and learning new tech skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 28000 - 28500 £ per year.
As a Customer Support Specialist, you will play a key role in supporting our customers working closely with our Sales and Services teams processing, testing, and configuration of returned payment devices. If you enjoy helping customers, are confident using technology and are keen to learn, we will provide full training on our products and systems. You do not need an IT support background to be successful in this role.
KEY RESPONSIBILITIES
- CUSTOMER RETURNS AND DEVICE MANAGEMENT
- Process customer return requests and ensure all documentation is completed accurately.
- Conduct triage and analysis of returned devices.
- Manage supplier returns and repair processes.
- Load and update software on repaired devices.
- Configure and test devices according to customer requirements.
- Process customer and supplier invoices.
- TECHNICAL SUPPORT
- Respond to customer enquiries via phone and email.
- Diagnose and resolve technical and product-related issues.
- Log, manage, and track support requests through the ticketing system.
ABOUT YOU
- Skills & Experience
- Excellent written and verbal communication skills.
- Good customer service experience.
- Proficient in Microsoft Office applications.
- Analytical mindset with a methodical approach to problem-solving.
- Ability to manage multiple tasks and priorities effectively.
- Personal Attributes
- Team player with a collaborative approach.
- Able to work effectively under pressure in a busy environment.
- Adaptable and flexible to meet changing business needs.
- Strong attention to detail and accuracy.
- Reliable, organised, and professional.
What We Offer
- 25 days annual leave plus Bank Holidays.
- Company bonus scheme (subject to satisfactory completion of a three-month review period).
- Private Health Insurance.
- Generous company pension scheme.
- On-site gymnasium.
- A supportive and collaborative working environment within a growing technology business.
Additional Information
Successful candidates will be required to undergo a DBS (criminal record) check and credit check as part of the employment screening process. Standard working hours are 9:00am – 5:00pm, Monday to Friday, with a 30-minute unpaid lunch break. Flexibility is required as occasional evening and weekend working may be necessary to support business requirements.
Customer Support Specialist in Coalville employer: Smart Payment Technologies
As a Customer Support Specialist at our innovative technology company, you will thrive in a supportive and collaborative environment that prioritises employee growth and well-being. With generous benefits including 25 days of annual leave, private health insurance, and a company bonus scheme, we are committed to fostering a culture where your contributions are valued and your career can flourish. Join us in a role that not only allows you to help customers but also offers the opportunity to develop your skills in a dynamic and rewarding setting.
Contact Details:
Smart Payment Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Coalville
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart Payment Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart Payment Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist in Coalville
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart Payment Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Smart Payment Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart Payment Technologies!
How to prepare for a job interview at Smart Payment Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
