Strategic Account Manager
Strategic Account Manager

Strategic Account Manager

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead client success and drive growth through strategic partnerships and tailored solutions.
  • Company: SmartPA transforms administrative support with innovative technology and expertise, trusted by global leaders.
  • Benefits: Enjoy competitive salary, yearly bonuses, flexible working options, and 33 days holiday.
  • Why this job: Join a dynamic team, make a meaningful impact, and shape the future of business support.
  • Qualifications: 3-5 years in account management or B2B sales, with strong communication and problem-solving skills.
  • Other info: Opportunities for growth and even becoming a Partner running your own business.

The predicted salary is between 36000 - 60000 £ per year.

Permanent employee, Full-time · UK and Edinburgh Head Office

Job Description

Who We Are
At SmartPA, we don’t just support businesses – we transform them.
Our mission is bold and ambitious: to revolutionise administrative and PA support by combining cutting-edge technology, innovative strategies, and human expertise. Trusted by global leaders across industries like tech, automotive and retail (like Google and ITV), we deliver tailored solutions that enhance efficiency and add real value.
We’re dynamic, client-focused and creative – no two days are the same! As we continue our rapid growth, this is your chance to join us on our journey to becoming the most optimised administrative organisation in the world.

If you’re ready to challenge the status quo, create meaningful impact, and shape the future of business support, we want to hear from you!

Key Responsibilities and Skills

What You’ll Do
As a Client Account Manager, you’ll be at the helm of client success, driving SmartPA’s growth and impact. Sitting at the intersection of strategy and delivery, you’ll play a pivotal role in developing partnerships that unleash potential for our clients and our business alike.

Here’s how you’ll make a difference:

Build & Nurture Relationships

  • Develop trusted relationships with key stakeholders and decision-makers across client organisations.
  • Represent SmartPA as a strategic partner, always anticipating client needs and exceeding expectations.

Deliver Results That Matter

  • Lead monthly service reviews, presenting compelling success stories and data that showcase measurable value to clients.
  • Work closely with internal teams to ensure seamless service delivery, client satisfaction, and continued success.

Identify & Drive Growth

  • Proactively identify opportunities within your client portfolio to upsell and cross-sell tailored solutions.
  • Consistently exceed revenue targets while delivering meaningful outcomes for clients.

Stay Ahead of the Curve

  • Provide insights and recommendations that help clients navigate industry trends and challenges.
  • Ensure SmartPA’s solutions stay relevant, innovative and aligned with client goals.

Experience

About You
You’re not just a strategist – you’re a builder, a problem-solver and a connector.
Here’s what we’re looking for:

  • A passion for redefining what great PA and administration services look like.
  • A proven track record in consultative account management or B2B sales, with 3–5 years of experience in growing client accounts and securing new business.
  • A self-starter mentality: you thrive in entrepreneurial environments where you can manage your own workload with confidence.
  • Exceptional communication and social skills, with a knack for turning insights into impactful solutions.
  • Enthusiasm, positivity, and a genuine desire to help clients succeed.

What You’ll Need
Essential:

  • Demonstrable experience in account management and/or B2B sales and securing new business and growing existing accounts.
  • A consultative approach to building and growing client relationships.
  • Proven ability to manage the end-to-end client journey, from onboarding through to pitch and proposal delivery.

Desirable:

  • People management experience
  • Experience in the BPO market would be advantageous

Schedule

Monday-Friday, 9am – 5.30pm (core hours 10am – 4.30pm)

Job Type

Permanent

What\’s in it for you?

What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:

  • Competitive Salary: Reflecting your skills and contributions.
  • Yearly Bonuses: Performance-based rewards for you and your team.
  • Flexibility: Whether you prefer a hybrid model or require remote work due to your location, we’re open to discuss options that work for you!
  • Flexitime Initiative: Work when you’re most productive, with core hours from 10:00–16:30.
  • 33 Days Holiday: Time off to recharge and be your best.
  • Growth Opportunities: Learn, grow and advance your career in a rapidly expanding company.
  • Wellbeing initiatives: Looking after yourself is key.

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA\’s world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals.

We are looking forward to hearing from you!

Thank you for your interest in SmartPA, please fill out the following short form.
Should you have difficulties with the upload of your data, please send an email to careers@smart-pa.com.

Please add all mandatory information with a * to send your application.

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Strategic Account Manager employer: Smart PA

At SmartPA, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our dynamic work culture fosters creativity and collaboration, allowing you to thrive in a supportive environment while enjoying flexible working options and competitive benefits. With ample opportunities for career advancement and a commitment to employee wellbeing, joining our Edinburgh Head Office as a Strategic Account Manager means becoming part of a transformative journey that values your contributions and empowers you to make a meaningful impact.
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Contact Detail:

Smart PA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Strategic Account Manager

✨Tip Number 1

Familiarise yourself with SmartPA's mission and values. Understanding how we aim to revolutionise administrative support will help you align your approach during interviews and discussions, showcasing your enthusiasm for our goals.

✨Tip Number 2

Network with current or former employees of SmartPA on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.

✨Tip Number 3

Prepare specific examples from your past experiences that demonstrate your consultative approach and ability to manage client relationships. Being able to articulate these stories will help you stand out as a candidate who can drive growth and deliver results.

✨Tip Number 4

Stay updated on industry trends relevant to SmartPA's services. Showing that you are knowledgeable about the latest developments in administrative support and BPO markets will position you as a proactive candidate who can provide valuable insights to clients.

We think you need these skills to ace Strategic Account Manager

Account Management
B2B Sales
Consultative Selling
Relationship Building
Client Success Management
Strategic Thinking
Data Analysis
Presentation Skills
Problem-Solving
Communication Skills
Negotiation Skills
Revenue Growth Strategies
Market Insight
Team Collaboration
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in account management and B2B sales. Use specific examples that demonstrate your ability to grow client accounts and secure new business.

Craft a Compelling Cover Letter: In your cover letter, express your passion for redefining administrative services. Mention how your skills align with SmartPA's mission and how you can contribute to their growth and client success.

Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a brief example of a successful client relationship you've built. Highlight how your communication style helped achieve positive outcomes.

Highlight Your Problem-Solving Abilities: In your application, provide an example of a challenge you faced in account management and how you resolved it. This will demonstrate your problem-solving skills and self-starter mentality.

How to prepare for a job interview at Smart PA

✨Research SmartPA Thoroughly

Before the interview, dive deep into understanding SmartPA's mission, values, and recent achievements. Familiarise yourself with their innovative strategies and how they support businesses. This knowledge will help you demonstrate your genuine interest in the company and align your answers with their goals.

✨Showcase Your Relationship-Building Skills

As a Strategic Account Manager, building relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or turned challenges into opportunities. Highlight your consultative approach and how it has led to client success.

✨Prepare for Data-Driven Discussions

Since the role involves leading service reviews and presenting data, be ready to discuss how you've used metrics to drive results in previous roles. Bring specific examples of how your insights have positively impacted client outcomes and contributed to revenue growth.

✨Demonstrate Your Problem-Solving Abilities

SmartPA values problem-solvers who can navigate challenges effectively. Think of scenarios where you've identified issues and implemented solutions that benefited clients. Be prepared to discuss your thought process and the impact of your actions on client satisfaction.

Strategic Account Manager
Smart PA
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  • Strategic Account Manager

    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-04

  • S

    Smart PA

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