At a Glance
- Tasks: Join our team to provide top-notch telecoms tech support and customer care.
- Company: Digital Five, a growing communications company with a vibrant culture.
- Benefits: Starting salary of £25-£28k, 20 days holiday, pension, and company events.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers solve their telecom issues.
- Qualifications: Excellent phone skills, IT knowledge, and a passion for problem-solving.
The predicted salary is between 25000 - 28000 £ per year.
Some exciting opportunities have arisen to join Digital Five, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide. Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.
The role:
- Processing orders for our existing and new customers.
- Technical support to configure new services with our customers (remotely).
- Provide first and second line customer service and technical calls.
- To diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTCL.
- Liaise with relevant telecommunications companies such as BT Openreach/Gamma.
- Handling customer enquiries, identifying sales opportunities, liaising with suppliers.
- Log faults with the relevant carriers/suppliers and keep customers up to date.
- Assist with out of hours support on a rota basis.
The candidate must have:
- Above all, an excellent telephone manner as most of our customer contact is by phone.
- An “Inbuilt desire” to help, fix and provide solutions that work for all parties to a satisfactory close.
- Good IT skills, Microsoft Office, Word, Excel etc. Full training will be provided on our own bespoke systems.
- This role would suit Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded. Previous telecoms support experience will be an advantage.
- Excellent attention to detail with Data input and fulfilling verbal instruction from customers and colleagues.
- The ability to be firm but friendly when dealing with technical issues or complaints, some experience of this would be an advantage.
Package:
- A basic starting salary of £25-£28k depending on experience.
- 20 days paid holiday + Bank Holidays per annum.
- Company Pension.
- Company Events.
- Incentives & Recognition.
- Full Time Permanent.
- Monday to Friday (some out of hours on a rota).
- Work Remotely: No.
Job Type: Full-time
Salary: £25,000.00-£28,000.00 per year
Benefits: Company pension, On-site parking
Schedule: Monday to Friday
Work Location: In person
Interested? We'd love to hear from you! Please send your CV with a cover letter to cv@www.smart-numbers.net
Telecoms Tech Support & Customer Care employer: Smart Numbers Ltd
Digital Five is an excellent employer that prioritises employee growth and a supportive work culture in its brand-new Dibden Purlieu offices. With competitive salaries, a company pension, and regular events to foster team spirit, employees are encouraged to develop their skills in a dynamic telecommunications environment while enjoying the benefits of free parking and a Monday to Friday schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Tech Support & Customer Care
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Digital Five. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since most of the customer contact is by phone, make sure you’re comfortable speaking clearly and confidently. Maybe even role-play with a friend to get the hang of it.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled technical issues in the past. Use examples that highlight your ability to diagnose and resolve problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Telecoms Tech Support & Customer Care
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telecoms Tech Support & Customer Care role. Highlight any relevant experience, especially in customer service and technical support, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping customers and solving technical issues. Let us know why you want to join Digital Five and how you can contribute to our success.
Show Off Your IT Skills:Since good IT skills are essential for this role, don’t forget to mention your proficiency with Microsoft Office and any other relevant software. We want to see that you’re comfortable with tech!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Smart Numbers Ltd
✨Know Your Tech
Brush up on your knowledge of telecoms and IT support. Familiarise yourself with terms like VoIP, ADSL, and ISDN. Being able to discuss these topics confidently will show that you're technically minded and ready to tackle customer queries.
✨Practice Your Phone Manner
Since most of the role involves phone communication, practice speaking clearly and politely. You might even want to do a mock call with a friend to get comfortable with handling technical issues while maintaining a friendly tone.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you diagnosed a fault or provided a solution that satisfied both the customer and the company. This will demonstrate your ability to help and fix problems effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with an upset customer or troubleshooting a service issue. Think through how you would handle these scenarios, focusing on your approach to communication and resolution.
