At a Glance
- Tasks: Join our team to provide top-notch technical support and customer service.
- Company: Digital Five, a growing communications company with a vibrant culture.
- Benefits: Competitive salary, 20 days holiday, pension, and fun company events.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Make a real difference by helping customers solve their tech issues.
- Qualifications: Great phone skills, IT knowledge, and a passion for problem-solving.
The predicted salary is between 25000 - 28000 £ per year.
Some exciting opportunities have arisen to join Digital Five, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide. Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.
The role:
- Processing orders for our existing and new customers.
- Technical support to configure new services with our customers (remotely).
- Provide first and second line customer service and technical calls.
- To diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTCLiaise with relevant telecommunications companies such as BT Openreach/Gamma.
- Handling customer enquiries, identifying sales opportunities, liaising with suppliers.
- Log faults with the relevant carriers/suppliers and keep customers up to date.
- Assist with out of hours support on a rota basis.
The candidate must have:
- Above all, an excellent telephone manner as most of our customer contact is by phone.
- An “Inbuilt desire” to help, fix and provide solutions that work for all parties to a satisfactory close.
- Good IT skills, Microsoft Office, Word, Excel etc. Full training will be provided on our own bespoke systems.
- This role would suit Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded. Previous telecoms support experience will be an advantage.
- Excellent attention to detail with Data input and fulfilling verbal instruction from customers and colleagues.
- The ability to be firm but friendly when dealing with technical issues or complaints, some experience of this would be an advantage.
Package:
- A basic starting salary of £25-£28k depending on experience.
- 20 days paid holiday + Bank Holidays per annum.
- Company Pension.
- Company Events.
- Incentives & Recognition.
- Full Time Permanent.
- Monday to Friday (some out of hours on a rota).
- Work Remotely.
Interested? We'd love to hear from you! Please send your CV with a cover letter to cv@www.smart-numbers.net
Customer Services Technical Support employer: Smart Numbers Ltd
Digital Five is an excellent employer, offering a supportive work culture where employees are valued and encouraged to grow. With a competitive salary, generous holiday allowance, and opportunities for recognition through company events, you will thrive in our brand-new offices in Dibden Purlieu, complete with free parking. Join us to be part of a dynamic team that prioritises customer satisfaction and technical excellence, while enjoying the benefits of a stable and rewarding career in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Technical Support
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Digital Five. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since most of the customer contact is by phone, make sure you’re comfortable speaking clearly and confidently. Try role-playing with a friend to get the hang of handling technical queries.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled technical issues in the past. This will demonstrate your ability to diagnose faults and provide solutions effectively.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance to stand out in the crowd. Don’t miss out!
We think you need these skills to ace Customer Services Technical Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Technical Support role. Highlight any relevant experience you have in telecoms or IT support, and don’t forget to showcase your excellent telephone manner and problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your technical skills can benefit our team. Keep it friendly and professional – we want to see your personality!
Show Off Your IT Skills:Since good IT skills are a must, make sure to mention your proficiency with Microsoft Office and any other relevant software. If you’ve got experience with VoIP or broadband systems, definitely include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our fantastic team at Digital Five!
How to prepare for a job interview at Smart Numbers Ltd
✨Know Your Tech
Brush up on your technical knowledge related to VoIP, broadband, and other telecommunications services. Familiarise yourself with common issues and solutions, as this will help you demonstrate your problem-solving skills during the interview.
✨Practice Your Phone Manner
Since most of the customer contact is via phone, practice speaking clearly and confidently. Role-play with a friend or family member to simulate customer interactions, focusing on being friendly yet firm when addressing technical issues.
✨Show Your Desire to Help
During the interview, express your genuine passion for helping customers. Share examples from your past experiences where you went above and beyond to resolve issues, highlighting your commitment to customer satisfaction.
✨Prepare for Common Questions
Anticipate questions about handling difficult customer situations or diagnosing technical faults. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your experience and thought process effectively.
