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- Tasks: Supervise a dynamic team managing patient bookings and administration.
- Company: Join Leeds Teaching Hospitals, a trusted NHS provider dedicated to patient care.
- Benefits: Enjoy a full-time role with flexible hours and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: Experience in supervising teams and excellent communication skills are essential.
- Other info: This role may require cross-site work within Leeds Teaching Hospital.
The predicted salary is between 19900 - 20900 £ per year.
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Job Summary
The Referral and Booking Service department comprises of small teams working within specialities, they have the responsibility for registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospital NHS Trust.
Job Summary
The Referral and Booking Service department comprises of small teams working within specialities, they have the responsibility for registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospital NHS Trust.
The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trusts Policies and Procedures.
The post holder will be required to coordinate the day-to-day activities of a busy patient administration team of clerical staff, you must have the ability to organise and motivate their team to deliver targets and be able to adhere to the Leeds Way Values of delivering a Patient Centred, Collaborative, Empowered, Accountable and Fair work environment.
The post holder must have proven supervisory skills and techniques, and must be able to carry out Personnel duties for the team, including recording Personnel information and have the ability to meet with staff in regards to various Human Resources procedures.
You may be required to work cross site within Leeds Teaching Hospital.
The successful candidate will be required to work Monday to Friday- 37.5 hours a week with a possibility of weekend cover and some 7pm finish times.
Main duties of the job
The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
The post holder will assist in the organisation of the Departmental teams workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.
About Us
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work.
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions.
Respect confidentiality in line with National, Trust and local policies and guidelines.
A positive and professional attitude.
Committed to providing the highest quality of administrative support.
To promote, support and work towards the delivery and achievement of the Trusts and departments objectives.
Maintain and improve quality of service.
Leeds Teaching Hospitals is committed to our process of redeploying \’at risk\’ members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year subject to the pay award
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9298-OPD-0074
Job locations
St. James\’s University Hospital
Beckett Street
Leeds
LS9 7TF
Job Description
Job responsibilities
The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
The post holder will assist in the organisation of the Departmental teams workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.
Provide day to day supervision of clerical staff, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.
Be involved in the recruitment and retention of the clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.
Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress.
Along with the Outpatient Co-ordinator ensure clerical staff receive full briefings on current developments and be actively involved in staff meetings.
Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.
The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members.
The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following sickness and for preparing and providing statistics to managers and to salaries and wages.
The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.
Job Description
Job responsibilities
The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
The post holder will assist in the organisation of the Departmental teams workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.
Provide day to day supervision of clerical staff, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.
Be involved in the recruitment and retention of the clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.
Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress.
Along with the Outpatient Co-ordinator ensure clerical staff receive full briefings on current developments and be actively involved in staff meetings.
Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.
The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members.
The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following sickness and for preparing and providing statistics to managers and to salaries and wages.
The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.
Person Specification
Skills and Behaviours
Essential
- Awareness of the NHS Plan and Modernisation Plans.
- Fair, honest and consistent in their approach.
- Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Communicate sensitively and effectively.
- A good team player, with the ability to work flexibly in a diverse and demanding environment.
- Demonstrate the ability to work within local guidelines for
- Computer literacy and willingness to further computer skills.
- Standard Keyboard Skills
Desirable
- Understanding of the Outpatient Management Policy and other policies in use at the Trust
- Ability to use the Trusts Patient Administration system.
Experience
Essential
- Experience coordinating / supervising a team of clerical staff.
- Experience of working in an office environment. (This includes work experience at school or college)
- A willingness to undergo training to carry out the job.
Desirable
- Experience working with patients in an administrative environment.
- Demonstrate previous experience of training to carry out a job.
- Demonstrate previous experience of training others.
Qualifications
Essential
- Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
Desirable
- Minimum of 5 GCSE, NVQ or the equivalent qualifications.
Person Specification
Skills and Behaviours
Essential
- Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
Desirable
- Minimum of 5 GCSE, NVQ or the equivalent qualifications.
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James\’s University Hospital
Beckett Street
Leeds
LS9 7TF
Employer\’s website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James\’s University Hospital
Beckett Street
Leeds
LS9 7TF
Employer\’s website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
LNKD1_UKTJ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
-
Industries
Strategic Management Services
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Supervisor - Outpatients employer: Smart Motors Toyota
Contact Detail:
Smart Motors Toyota Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Outpatients
✨Tip Number 1
Familiarise yourself with the Leeds Teaching Hospital NHS Trust's values and policies. Understanding their commitment to patient-centred care and collaboration will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your supervisory experience in previous roles. Be prepared to discuss specific examples of how you've motivated and organised a team, as this is crucial for the Supervisor - Outpatients position.
✨Tip Number 3
Network with current or former employees of the Leeds Teaching Hospitals. They can provide valuable insights into the work culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to demonstrate your communication skills. Since the role involves liaising with various stakeholders, think of scenarios where you've effectively communicated sensitive information or resolved conflicts.
We think you need these skills to ace Supervisor - Outpatients
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Supervisor - Outpatients position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Supervisory Experience: Emphasise any previous supervisory or management experience in your CV and cover letter. Provide specific examples of how you have successfully led a team, managed workloads, and improved processes in a similar environment.
Showcase Communication Skills: Since the role requires effective communication with various stakeholders, include examples in your application that demonstrate your ability to communicate sensitively and effectively with patients and colleagues alike.
Align with Trust Values: Familiarise yourself with the Leeds Way Values mentioned in the job description. In your application, reflect on how your personal values and work ethic align with these principles, such as being patient-centred, collaborative, and accountable.
How to prepare for a job interview at Smart Motors Toyota
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Supervisor in the Outpatients department. Be prepared to discuss how your previous experience aligns with these duties.
✨Showcase Your Supervisory Skills
Highlight your experience in supervising teams, especially in a healthcare or administrative setting. Be ready to provide examples of how you've motivated and organised a team to meet targets.
✨Communicate Effectively
Since the role involves interacting with patients and various staff members, practice your communication skills. Think of scenarios where you had to communicate sensitively and effectively, and be prepared to share those experiences.
✨Emphasise Patient-Centred Values
Familiarise yourself with the Leeds Way Values and be ready to discuss how you embody these principles in your work. Show your commitment to providing high-quality administrative support and maintaining confidentiality.
