General Manager (XN10)

Job Summary
Expected Shortlisting Date
01/08/2025
Planned Interview Date
08/08/2025
This post is an exciting opportunity for a senior leader to be the General Manager of the highly regarded Cardiorespiratory Clinical Service Unit (CSU), at the Leeds Teaching Hospitals Trust.
The General Manager is a key role within the CSU leadership triumvirate alongside the Clinical Director and Head of Nursing. The triumvirate team is collectively accountable for building the strategic and operational direction and delivery of one of the key CSUs for research, innovation, regional tertiary care and integrated system partnership care.
Cardiorespiratory CSU delivers cardiology, cardiac surgery, respiratory medicine, chest clinic, cystic fibrosis care needs for our local population and beyond with both national and international recognition for many of the services we deliver. We have 10 inpatient wards, 6 catheter labs, a large diagnostic portfolio including 58 physiology tests, CMRI, specialty community integrated services and serve over 72,000 hospital inpatients per annum.
The clinical service unit is a busy and fast paced environment, so the post holder must be adaptive to change and able to make rapid balanced decisions to enable best care for patients and support for staff.
Main duties of the job
Provide strong leadership to a well-established and highly performing team
Line manages a senior team including, a deputy General Manager, two service managers and three business managers
Act as the CSU lead to deliver the performance and financial objectives for the CSU
Provide leadership in delivering the CSUs priority areas, such as clinical service development, contracting, business cases and Leeds Improvement Method value streams
Support the Head of Nursing and Clinical Director in deciding the transformation plan, strategic direction and management priorities for the CSU
Champion patient-centered care ensuring safety; quality and patient experience are embedded in everything we do
You will be an experienced operational manager with masters level qualifications and extensive experience in a demanding senior management role within a complex organisation.
You will have a proven track record of leading change and delivering improvements, preferably across both unplanned and planned services.We are looking for a senior manager with experience in managing and leading administrative and clinical teams across a diverse range of services. You should have the ambition and drive to develop the team to deliver new and innovative ways of working. Cardiorespiratory CSU has the aim of being demonstrably the best CSU for research, innovation and partnership working in the country.
About Us
Working alongside a range of healthcare, medical and scientific colleagues, Leeds Teaching Hospitals NHS Trust contributes to life in the Leeds region, not only by being one of the largest employers, but by supporting the health and wellbeing of the community and playing a leading role in research, education and innovation. We all come together to deliver the outstanding level of care were known for to over one million patients a year.
Leeds Teaching Hospitals is committed to our process of redeploying \’at risk\’ members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
10 July 2025
Pay scheme
Agenda for change
Band
Band 8c
Salary
£76,965 to £88,682 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9298-CRS-285
Job locations
St. James\’s University Hospital
Beckett Street
Leeds
LS9 7TF
Job Description
Job responsibilities
The post holder will manage a clinical service unit or clinical support unit, comprising a number of specialties or support services supporting the Clinical Director, the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Executive Directors. In partnership with the Clinical Director, the post holder will be responsible for business, workforce and financial planning within his/her own unit, and will work closely with other managers and clinicians to support Trust-wide objectives.
In partnership with the Clinical Director, responsible for the management of identified clinical and/or related services within a unit
Manage the performance of the unit against key targets and measures
Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services
Responsible for relevant capital programmes and associated budgets
Ensuring Staff, Patient & Public involvement in service development
Developing and sustaining capacity and capability in the unit
Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision
Engaging on behalf of the unit with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working
Ensure business continuity and risk management arrangements are in place in the unit
Agrees and co-ordinates actions with other units to ensure co-operative working, e.g. between bed-holding and clinical support units
Uses highly developed influencing and collaboration skills in service planning and works closely with senior finance managers and budget holders to ensure that financial plans are developed and delivered within agreed budgets.
Uses interpersonal, organisational and communication skills to manage unit performance and staff
Develop successful working relationships with internal and external customers, commissioners, educational and charitable institutions, and service providers
Communicates highly complex, sensitive and contentious information to a multidisciplinary team, e.g. changes to services, staffing levels or ways of working where there are barriers to acceptance and a significant degree of hostility. Highly developed interpersonal and communication skills are required to motivate, empathise with and reassure staff, patients and carers in these situations.
Communicates with staff and other stakeholders in situations where there will be significant hostility, antagonism and resistance and using the highest level of communication skill will be required to manage and reconcile these conflicting and opposing views, for example, in major change management situations
The post holder will be require to deliver highly complex, sensitive and contentious information to senior managers, Board members and external stakeholders, including on occasions, the press, in situations when messages, open to challenge, will need to be delivered.
In partnership with the Clinical Director, manage the performance of the unit, providing regular reports to the Chief Nurse/Deputy Chief Executive
Management of delegated pay and non-pay budgets and maintaining financial balance
Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.
Leads the development of business cases whether for changes to service, new equipment or new posts
Line management of designated unit staff, for example Business/Patient Service Manager(s)
Ensure regular and effective appraisal and personal development planning for staff who work in the unit
Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions
Ensures the involvement of patients, staff and other stakeholders in service planning and development including communicating major change to staff and other stakeholders
Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit
Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders
Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process
In partnership with the Clinical Director and Head of Nursing (or equivalent) responsible for ensuring that conduct, poor performance/capability and grievance issues are addressed within the unit in line with Trust policy.
Responsible for co-ordinating and maintaining the unit risk register and agreeing actions plans to manage risks
Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented and monitored to ensure learning within the unit and wider Trust
Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved and recorded in line with policy
Works jointly with Clinical Director, Head of Nursing (or equivalent) and other clinical staff to ensure there is a clinical audit programme in place. Identify areas of practice that are to be subject to clinical audit in conjunction with the Clinical Director and Head of Nursing (or equivalent) and delegate appropriate resources to undertake this work
Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit
Identifies and leads projects to modernise and improve service delivery and patient access. Ensure service is managed and supports the most effective patient pathways working with other services to secure a whole systems approach to patient care
Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX
Lead specific project work as directed by the Chief Nurse/Deputy Chief Executive and support others within the unit in this process
Deputise for the Chief Nurse/Deputy Chief Executive as directed
Contribute to Trust-wide policy and/or policy development as delegated by the Chief Nurse/Deputy Chief Executive
Job Description
Job responsibilities
The post holder will manage a clinical service unit or clinical support unit, comprising a number of specialties or support services supporting the Clinical Director, the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Executive Directors. In partnership with the Clinical Director, the post holder will be responsible for business, workforce and financial planning within his/her own unit, and will work closely with other managers and clinicians to support Trust-wide objectives.
In partnership with the Clinical Director, responsible for the management of identified clinical and/or related services within a unit
Manage the performance of the unit against key targets and measures
Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services
Responsible for relevant capital programmes and associated budgets
Ensuring Staff, Patient & Public involvement in service development
Developing and sustaining capacity and capability in the unit
Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision
Engaging on behalf of the unit with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working
Ensure business continuity and risk management arrangements are in place in the unit
Agrees and co-ordinates actions with other units to ensure co-operative working, e.g. between bed-holding and clinical support units
Uses highly developed influencing and collaboration skills in service planning and works closely with senior finance managers and budget holders to ensure that financial plans are developed and delivered within agreed budgets.
Uses interpersonal, organisational and communication skills to manage unit performance and staff
Develop successful working relationships with internal and external customers, commissioners, educational and charitable institutions, and service providers
Communicates highly complex, sensitive and contentious information to a multidisciplinary team, e.g. changes to services, staffing levels or ways of working where there are barriers to acceptance and a significant degree of hostility. Highly developed interpersonal and communication skills are required to motivate, empathise with and reassure staff, patients and carers in these situations.
Communicates with staff and other stakeholders in situations where there will be significant hostility, antagonism and resistance and using the highest level of communication skill will be required to manage and reconcile these conflicting and opposing views, for example, in major change management situations
The post holder will be require to deliver highly complex, sensitive and contentious information to senior managers, Board members and external stakeholders, including on occasions, the press, in situations when messages, open to challenge, will need to be delivered.
In partnership with the Clinical Director, manage the performance of the unit, providing regular reports to the Chief Nurse/Deputy Chief Executive
Management of delegated pay and non-pay budgets and maintaining financial balance
Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.
Leads the development of business cases whether for changes to service, new equipment or new posts
Line management of designated unit staff, for example Business/Patient Service Manager(s)
Ensure regular and effective appraisal and personal development planning for staff who work in the unit
Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions
Ensures the involvement of patients, staff and other stakeholders in service planning and development including communicating major change to staff and other stakeholders
Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit
Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders
Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process
In partnership with the Clinical Director and Head of Nursing (or equivalent) responsible for ensuring that conduct, poor performance/capability and grievance issues are addressed within the unit in line with Trust policy.
Responsible for co-ordinating and maintaining the unit risk register and agreeing actions plans to manage risks
Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented and monitored to ensure learning within the unit and wider Trust
Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved and recorded in line with policy
Works jointly with Clinical Director, Head of Nursing (or equivalent) and other clinical staff to ensure there is a clinical audit programme in place. Identify areas of practice that are to be subject to clinical audit in conjunction with the Clinical Director and Head of Nursing (or equivalent) and delegate appropriate resources to undertake this work
Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit
Identifies and leads projects to modernise and improve service delivery and patient access. Ensure service is managed and supports the most effective patient pathways working with other services to secure a whole systems approach to patient care
Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX
Lead specific project work as directed by the Chief Nurse/Deputy Chief Executive and support others within the unit in this process
Deputise for the Chief Nurse/Deputy Chief Executive as directed
Contribute to Trust-wide policy and/or policy development as delegated by the Chief Nurse/Deputy Chief Executive
Person Specification
Experience
Essential

• Experience of successful operational management at a middle/senior management level
• Budgetary management
• Demonstrates ability to develop and utilise effective professional networks
• Operational and business planning and implementation and options appraisal.
• Management of staff from a range of professional and occupational backgrounds

Desirable

• Preparing strategic plans
• NHS management experience
• Demonstrates evidence of innovation in the provision of services

Skills & behaviours
Essential

• Strong negotiation and influencing skills
• Tact and diplomacy
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Working well under pressure of time and resources
• Fair, honest and consistent in approach
• Self management, demonstrating resilience
• Excellent change management skills including service reconfiguration.
• Ability to lead service redesign projects, manage clinical and business risks developing action plans to improve performance and Able to develop and deliver business plans and cases
• Proven track record in the development and delivery of business plans and business development cases
• Ability to anticipate problems, appraise risks and make effective decisions
• Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports.
• Personal commitment, enthusiasm and professional drive to lead and innovate
• Able to communicate in a highly complex service relating information to senior managers and external customers.
• Highly credible with clinical staff including senior medical staff
• Ability to lead highly complex multidisciplinary teams based on different sites across the organisation.

Desirable

• Excellent presentation skills using a range of techniques, software and equipment
• Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes

Qualifications
Essential

• Educated to degree level or equivalent professional qualification
• Continuing professional development

Desirable

• Management qualification or post graduate diploma.
• Masters degree

Person Specification
Essential

• Educated to degree level or equivalent professional qualification
• Continuing professional development

Desirable

• Management qualification or post graduate diploma.
• Masters degree

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James\’s University Hospital
Beckett Street
Leeds
LS9 7TF
Employer\’s website
(Opens in a new tab)
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James\’s University Hospital
Beckett Street
Leeds
LS9 7TF
Employer\’s website
(Opens in a new tab)
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