Administration Manager - Staff Development (XN05)

We have an exciting opportunity to work in the Organisational Development and Culture (OD&C) Team as the Administration Manager to support and lead the admin team that covers the day-to-day activity of the department which includes our core offering of Corporate Induction, Appraisal, Mandatory Training, Apprenticeships & Employability, Learning and Organisational Development, Freedom To Speak Up, and Equality, Diversity & Inclusion.

The post will be integral to the OD&C Centre of Excellence and will work closely with stakeholders to ensure that we provide a comprehensive administrative service. The post holder will establish, maintain and monitor excellent support systems thereby ensuring that all staff members receive an effective and efficient service.

Main Duties Include:

• To support, manage, organise and delegate work to the Administration Team, ensuring they can provide a courteous, efficient service and that any work is completed accurately and in a timely way.
• Develop, implement, review policies and procedures relating to own area of work and the team.
• Develop, maintain channels and mechanisms for clear communication across the Trust's services to include accessing systems and processes including ESR.
• Ensure an appropriately administered Corporate Induction for all new starters to the Trust, to a consistently high standard.
• Effective management of the Learning Management System (Training Interface) to ensure that accurate workforce training information is maintained.

The post holder will provide administration management support for the delivery of a high-quality service within the OD&C team, ensuring that all work is carried out effectively, efficiently, in compliance with trust policies, procedures, and good practice guidance.

Engage with stakeholders to manage the administration activity associated with the function of the OD&C department including Mandatory and Priority training needs, Organisational Learning and Development Activity, and Apprenticeships. Liaison with both internal and external learning providers.

Manage meetings including minute taking following appropriate governance structures. Communicating with customers providing support and guidance relevant to individual needs.

Work with internal and external partners in relation to Learning Management Systems to continually develop online booking and recording system access.

Recruit and manage the administration staff ensuring appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs. Plan, allocate and evaluate work carried out by individuals and self. Create, maintain and enhance effective working relationships.

Qualifications

Essential:

• Maths and English qualifications - Functional Skills Level 2/GCSE grade 4-9 (A-C) or equivalent.
• Educated to/demonstrating working at a subject relevant diploma (level 3 - 5) qualification, or demonstrable relevant experience.
• Business Administration qualification (Level 3) or demonstrable relevant experience.

Experience

Essential:

• Experience of working in a busy administrative role.
• Experience of working with a variety of different stakeholders internally and externally within an organisation.
• Experience of working across multiple IT systems / platforms.
• Experience of line management of a business admin team.

Desirable:

• Experience and knowledge of at least one LMS Project or programme management implementation.

Skills & Behaviours

Essential:

• Demonstrates ability to manage own workload and make informed decisions in the absence of required information and ambiguity.
• Working to tight and often changing timescales.
• Standard keyboard skills & ability to communicate through IT using Microsoft 360 applications, such as Word, Outlook, Excel, Microsoft Teams.
• Ability to motivate, support and collaborate with direct reports.
• Demonstrate a good level of administrative and organisational skills, ensuring a structured and methodical approach to work.
• Experience of working in an office environment and proven ability to analyse data.
• Demonstrate good customer service, interpersonal and communication skills.