At a Glance
- Tasks: Support engineering teams and ensure timely customer appointments.
- Company: Dynamic company focused on operational efficiency and customer satisfaction.
- Benefits: 25 holiday days, hybrid working, health benefits, and life insurance.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Join a supportive team and make a real impact in operations.
- Qualifications: GCSEs, strong problem-solving skills, and proficiency in IT systems.
The predicted salary is between 30000 - 40000 £ per year.
What's in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options (for some positions)
- Enhanced Maternity leave
- Paternity and Adoption leave
- 24/7 free and confidential employee assistance service
- Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments
- Discounted gym memberships and free 24/7 online GP
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
What's the role?
We are seeking an experienced Operations Support Assistant to support our engineering teams in the installation of assets. This is a customer-focused role, ensuring engineers attend customer appointments within agreed timeframes. The successful candidate will support engineers across a designated geographical region, maintaining clear and effective communication with both engineers and customers to deliver a high-quality service. You will be working 40 hours per week from our Newmarket office, Monday to Friday 8:00am to 4:30pm.
Key responsibilities:
- Support the Team Leader and Field Operations in driving operational efficiency and achieving key KPI targets
- Maintain effective communication with engineers, management, suppliers, and customers via phone and email, responding to enquiries within agreed timeframes
- Plan and allocate installation work, coordinating engineers to maximise productivity and meet daily targets
- Monitor live tracking systems and manage job statuses, ensuring schedules are adhered to and updated accurately
- Produce accurate, timely reports and maintain records using internal systems
- Handle queries and customer complaints professionally, investigating issues (including aborted jobs) and escalating where necessary to ensure resolution
- Manage urgent and priority work, including same-day emergency callouts, while ensuring compliance with company Health, Safety, and Welfare policies
Qualifications:
- GCSEs, or equivalent (including Maths and English)
- Strong problem‑solving skills with excellent attention to detail, accuracy, and the ability to perform under pressure
- Proficient in IT systems, including Microsoft Office (Excel, Word) and CRM platforms
- Excellent written and verbal communication skills, with a strong focus on delivering high‑quality customer service
- Experience in a similar engineering or logistics environment, with good geographical knowledge and the ability to both lead and contribute within a high‑performing team
Operation Support Assistant in Newmarket employer: Smart Metering Systems
Join a dynamic team as an Operation Support Assistant in Newmarket, where we prioritise employee well-being with generous benefits including 25 personal holiday days, enhanced maternity and paternity leave, and a comprehensive health plan. Our supportive work culture fosters professional growth and collaboration, ensuring you have the tools and opportunities to excel in your role while contributing to our commitment to high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Support Assistant in Newmarket
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operation Support Assistant in Newmarket
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Assistant role. Highlight your relevant experience, especially in customer service and communication, as these are key for us. Use keywords from the job description to show you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging, and don’t forget to mention your problem-solving abilities and attention to detail.
Showcase Your IT Skills:Since proficiency in IT systems is crucial, make sure to mention your experience with Microsoft Office and any CRM platforms you've used. We want to see that you're comfortable with technology and can adapt quickly to our internal systems.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Smart Metering Systems
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Assistant. Familiarise yourself with the key tasks like planning installation work and maintaining communication with engineers and customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Since this role requires strong problem-solving abilities, prepare examples from your past experiences where you've successfully tackled challenges. Think about situations where you had to manage urgent requests or resolve customer complaints, and be ready to discuss how you approached these issues.
✨Brush Up on Your IT Skills
As proficiency in IT systems is crucial, especially with Microsoft Office and CRM platforms, take some time to refresh your skills. Be prepared to discuss how you've used these tools in previous roles, and if possible, bring examples of reports or documents you've created to showcase your capabilities.
✨Communicate Clearly and Confidently
Effective communication is key in this role, so practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully. Use specific examples to illustrate your points, and don’t hesitate to ask for clarification if you need it—this shows you're engaged and keen to understand.
