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- Tasks: Lead and develop multi-site dental practices while ensuring outstanding patient care.
- Company: Dynamic dental group focused on growth and patient satisfaction.
- Benefits: Competitive salary, flexible hours, performance bonuses, and career progression.
- Why this job: Make a real impact in a growing organisation with a focus on innovation.
- Qualifications: 3+ years of dental practice management experience and strong leadership skills.
- Other info: Opportunity to shape the future of dental services across multiple locations.
The predicted salary is between 27500 - 38500 £ per year.
Locations: Multi-site, Croxteth (8 surgeries) & Sefton (4 surgeries)
Hours: Full-time or Part-time (to be discussed at interview)
Salary: Up to £33,000 per annum (pro rata, depending on experience)
Practice Type: Mixed & Private, 12 surgeries across two sites with growth plans
We are seeking a dynamic, commercially minded Dental Practice Manager with a minimum of 3 years’ experience in a dental practice management role to lead and develop our growing multi-site dental practices in Liverpool (Croxteth & Sefton). This is a unique opportunity for an experienced manager to play a key role in driving business growth, enhancing private and specialist services, and supporting the long-term expansion of both practices. This role is ideal for someone who combines strong leadership, operational excellence, and commercial awareness, with a passion for delivering outstanding patient care across multiple locations.
The Role
Reporting to the Principal Dentist, you will oversee the operational, financial, governance, facilities, technology, and people management of both sites, Croxteth (8 surgeries) and Sefton (4 surgeries). You will act as CQC Registered Manager, ensuring full compliance while also driving sales performance, private growth, and patient experience across the group. You will be responsible for supporting the development of private and specialist services, including (where applicable):
- Implants
- Endodontics
- Periodontics
- Prosthodontics
- Oral Surgery
- Aligners/Orthodontics
You will also ensure the effective delivery of any NHS contract activity using a mixed skill set of clinicians, where applicable.
Key Responsibilities – Practice Leadership & Operations
- Oversee day-to-day operations across both sites
- Lead, motivate, and develop high-performing clinical and non-clinical teams
- Manage recruitment, training, rotas, appraisals, and performance
- Foster a positive, supportive, and high-performance team culture
Commercial Growth & Business Development
- Drive top-line sales, private revenue, and profit growth
- Develop and implement strategies to increase treatment uptake and patient retention
- Support treatment coordination and patient finance discussions
- Build strong referral relationships with specialist dentists and partners
- Monitor KPIs, chair utilisation, and financial performance
Marketing & Brand Development
- Develop and manage the practice’s social media presence and online marketing strategy
- Support review management, local outreach, and brand building
- Promote private and specialist services to expand the patient base
Compliance, Governance & Regulation
- Act as CQC Registered Manager and ensure inspection readiness
- Maintain compliance with CQC, GDPR, infection control, safeguarding, radiography, COSHH, RIDDOR, and Health & Safety
- Oversee audits, policies, and governance frameworks
- Manage patient complaints, feedback, and service improvement initiatives
Financial & Operational Management
- Support budgeting, cost control, supplier negotiations, and stock management
- Oversee diary optimisation and workflow efficiency
- Ensure effective use of dental software, CRM systems, and IT platforms
About You – Essential
- Minimum 3 years’ experience as a Dental Practice Manager (multi-site experience desirable)
- Proven track record of sales growth, profit improvement, and performance management
- Strong leadership, communication, and relationship-building skills
- Comprehensive knowledge of CQC compliance, governance, and GDPR
- Commercial mindset with a passion for growth and service excellence
- Confident using dental software, CRM systems, and Microsoft Office
Desirable
- Level 4+ qualification in Dental Practice Management or Leadership
- GDC-registered clinician background
- Experience in treatment coordination and private case conversion
- Familiarity with CBCT scanners and intra-oral scanners
- Experience managing multi-site practices
What We Offer
- Salary up to £33,000 per annum (pro rata, DOE)
- Full-time or Part-time hours (to be agreed at interview)
- Performance-related bonus potential based on growth, sales, and profitability
- Opportunity to play a key role in scaling and shaping the future of the practices
- Supportive leadership and autonomy to make a real impact
- Long-term career progression within a growing organisation
Interested? If you are a driven and experienced Dental Practice Manager (minimum 3 years required) who thrives in a growth-focused, patient-centred, multi-site environment, we would love to hear from you. 'Apply' today!
Practice Manager -Merseyside, Multi-Site Croxteth & Sefton employer: Smart - Merseyside -
Contact Detail:
Smart - Merseyside - Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager -Merseyside, Multi-Site Croxteth & Sefton
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the practices you're applying to. Understand their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in managing multi-site practices and how you've driven growth in previous roles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to make an impact in the dental world.
We think you need these skills to ace Practice Manager -Merseyside, Multi-Site Croxteth & Sefton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your leadership and operational management experience, especially in a multi-site environment, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about dental practice management. Share examples of how you've driven growth and improved patient care in previous roles, and don’t forget to mention your commercial mindset!
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to highlight your understanding of CQC regulations and governance. We want to see that you can keep our practices running smoothly and safely while maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team in Croxteth & Sefton!
How to prepare for a job interview at Smart - Merseyside -
✨Know Your Stuff
Make sure you brush up on your knowledge of dental practice management, especially in a multi-site context. Familiarise yourself with the specific challenges and opportunities that come with managing multiple locations, as well as the latest trends in patient care and compliance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff, improved performance, or handled difficult situations. This role requires strong leadership, so be ready to demonstrate your ability to foster a positive team culture.
✨Be Commercially Savvy
Since this position involves driving sales and growth, come prepared with ideas on how to enhance private services and increase patient retention. Discuss any previous experiences where you successfully implemented strategies that boosted revenue or improved patient experience.
✨Understand Compliance Inside Out
As a CQC Registered Manager, you'll need to ensure compliance with various regulations. Brush up on your knowledge of CQC standards, GDPR, and other relevant legislation. Be ready to discuss how you've maintained compliance in your previous roles and how you plan to do so in this new position.
